Veterans Affairs, Veterans Health Administration Pharmacy Technician - Call Center in Hot Springs, South Dakota

Veterans Affairs, Veterans Health Administration
1 vacancy in the following location:
  • Hot Springs, SD
Work Schedule is Part Time 40 hours - Excepted Service Permanent

Opened Thursday 9/29/2016 (21 day(s) ago)

** Closes Thursday 10/20/2016 (0 day(s) away)

Job Overview

Vacancy Identification Number (VIN) 1811435

*Current VA and/or Federal employees should apply under BH-16-385R-CB-1811434-BU.*

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.

The VA Black Hills Health Care System (VA BHHCS) is located in the beautiful Black Hills of Western South Dakota. South Dakota has No State Income Tax, has been named one of the Happiest and Safest States in the nation, is home to Top Ten Scenic Drives and Top Ten National Forests, features an Outdoor Life's Top City for Outdoor Enthusiasts and hosts the legendary Sturgis Motorcycle Rally.

VA BHHCS is where we live and work in rural small town settings, only minutes from Rapid City's shopping, dining, cultural and entertainment venues. We offer rich history, including Mammoths and Prehistoric Civilizations, the 7th Cavalry, Deadwood, and Mount Rushmore. The Black Hills experiences more sunny days than Miami or Honolulu, ensuring year round outdoor recreation. Hiking, fishing, rock climbing, canoeing, water skiing, golf, snowmobiling, hunting, camping, downhill and cross country skiing, motorcycling--the opportunities are endless. The Black Hills includes stunning landscapes such as Harney Peak, Bear Butte, the Badlands and the Needles Highway. When it's time for civilization, you'll find the Black Hills hosting local and national theatre groups, movie companies, national pow wow competitions, international dance troupes, symphony orchestras, and a variety of entertainers. Sports enthusiasts will find auto races, college sports, semi-pro hockey, and some of the best in rodeo.

With primary campuses at Fort Meade and Hot Springs and numerous Community Based Outpatient Clinics, VA BHHCS provides primary and secondary medical and surgical care, along with Residential Rehabilitation Treatment Program services, for Veterans from North and South Dakota, Wyoming and Nebraska. VA Black Hills Health Care is part of the VA Midwest Health Care Network (VISN 23) -- where we've been caring for America's Heroes for over 100 years.

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.


The position’s primary duties will be to triage and take action as appropriate on telephone requests from all pharmacy customers including Veterans, caregivers, nurses, providers, and external customers such as nursing homes. They must process patient’s requests appropriately, applying knowledge of pharmacy practice, VA regulations, and hospital procedure, seeking assistance from clinical staff for urgent concerns. To assure that patients receive quality care in a timely fashion, the pharmacy technician must maintain a working knowledge of all pharmacy systems and processes.

A general description of duties includes the following:

a. Primary responsibility for telephone triage, management of inquiries, and timely response to requests.

b. Processes renewal requests per current policy

c. Answers routine inquiries (via telephone or otherwise) from medical staff or veteran patients on the availability of drugs and dosage forms, or prescription status. Refers appropriately to professional staff those questions having to do with drug reactions, rational therapy, and requests for formulary additions, etc. Must maintain a working knowledge of the facility and clinical programs, including drug formulary issues.

d. Telephone Support Activities

1) Receive and respond to all telephone inquiries from patients/family members regarding any issue related to prescription availability, including but not limited to:

a) Refill and mailed prescription status. Inquiries may include questions concerning requested lost refills, anticipated medication arrival dates, and clarification related to medication refill frequencies, refill compliance, and eligibility.

b) Address, telephone number and allergy information verification.

c) Communication and clarification regarding prescription window and mail processing.

d) Communication regarding the processing of medications originally prescribed at other VA facilities.

e) Advise the patient on problem resolution and screen / triage calls for problems that should be referred to a pharmacist or other clinic health care team member for follow-up.

f) Evaluate patient’s refill compliance using VISTA / CPRS and notify appropriate clinical pharmacist with all identified concerns.

g) Must maintain a working knowledge of the facility and clinical programs, including drug formulary issues.

Work Schedule: Part Time working a total of 40 hours a pay period (2 weeks) split up by working 3 days a week (24 hours) one week and 2 days a week (16 hours) the next week. Shifts may be rotating.

Functional Statement Title/#:Call Center Pharmacy Technician GS-5

*Location: *Call Center, ADPCS Service Line, Hot Springs VA Medical Center, Hot Springs, South Dakota

Travel Required
  • Not Required
Relocation Authorized
  • No
Job Requirements
Key Requirements
  • Must pass pre-employment examination
  • Must be proficient in written and spoken English
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required
  • Selective Service Registration is required for males born after 12/31/1959.

Basic Requirements:

  • U.S. citizenship. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Grade Determinations:


(a) Education or Experience. Successful completion a 4-year course of study above high school leading to a bachelor's degree that included at least 24 semester hours of courses related to pharmacy or pharmacy technology; successful completion of pertinent specialized training courses in pharmaceutical and pharmacy services while serving in the Armed Forces is creditable on a month-for-month basis up to the one year of experience required for the GS-5 level; or at least one year of experience at the net lower level that demonstrates the core competencies (KSAs) described at the GS-4 level. In addition, the candidate must demonstrate the following KSAs:

(b) Demonstrated Knowledge, Skills, and Abilities.

  1. Ability to operate and care for automated dispensing devices and equipment.

  2. Knowledge of, and ability to perform, aseptic technique.

  3. Knowledge of basic inventory procedures.

  4. Knowledge of pharmacy information systems.

(c) Assignments. This is the full performance level for pharmacy technicians. Employees at this grade level serve as staff pharmacy technicians receiving little guidance from more experienced staff members for more complex patients and procedures, and require minimal supervision.

References: VA Handbook 5005/15; Part II, Appendix G28. This can be found in the local Human Resources Office.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Requirements: The work is primarily sedentary. Physical demands do not exceed those of a typical office setting. There may be some walking, standing, twisting, turning, sitting, pushing, bending, repetitive keyboarding, or carrying of light items. Some positions may require sitting for long periods of time at a computer terminal typing data while talking on a telephone headset.

Security Clearance


Additional Information
What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided). Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status.” For a more detailed update of your status, click on “more information.” Information regarding applicant notification pointscan be found in the USAJobs Resource Center.


VA offers a comprehensive benefits package. This link provides is an overview of the benefits currently offered:**

Other Information

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

Salary Range: $32,318.00 to $42,012.00 / Per Year

Series & Grade: GS-0661-05/05

Supervisory Status: No

Who May Apply: United States Citizens

Control Number: 451675000

Job Announcement Number: BH-16-423R-CB-1811435-BU