HCA, Hospital Corporation of America Guest Relations Specialist PRN in Irving, Texas


Provides positive communication between patients, staff, physicians and the facility. Serves as a source of information for all customers and interacts with physician’s office on behalf of our patients. Performing all duties of this position reinforces our commitment to excellent customer service.


þ Family/Visitors
þ Physicians þ Community Agencies þ Co-workers þ Vendors

CULTURAL COMPETENCY FOR POPULATION SERVED þ Knows how to access language line and interpreter (s) when necessary þ Knows how to access Cultural Diversity website (Cultural Interactions) when necessary þ Completes cultural competency education in Healthstream þ Knowledge of state, federal, JCAHO regulations

þ Organizational þ Verbal/Follow verbal instructions þ Interpersonal þ Customer Relations þ Mathematical þ Analytical þ Grammar/Spelling þ Read/Comprehend/Follow Written instructions
þ Transcription þ BLS (CPR) o ACLS þ Computer: general knowledge
þ Department Specific: o Management/Planning Skills


o Less than high school þ High school or GED ¨ Vocational/Technical (preferred) o 2 year/Associate Degree o 4 year/Bachelor’s Degree o Post Graduate Degree ¨ License/Certification (preferred)
þ Knowledge of state, federal, TJC regulations
þ Knowledge of specialty equipment/ tools þ Previous customer service or hospitality experience preferably in a health Care environment



þ Manage stress appropriately þ Make decisions under pressure þ Manage anger/fear/hostility/ violence of others appropriately þ Handle multiple priorities þ Work alone þ Work in areas that are confined and/or crowded þ Concentration to detail þ Memory for detail


o Sedentary work – Lifting 10 lbs. maximum and occasionally lifting/carrying articles. o Light work – Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighting up to 10 lbs. þ Medium work – Lifting 50 lbs. maximum with frequent lifting and/or carrying of an
objects weighing up to 25 lbs. ¨ Heavy work – Lifting of o Very heavy work – Lifting in excess of 100 lbs.


þ Inside: Approximately 75% or more of time is inside. Inside work has good ventilation, comfortable temperature. o Outside: Spends approximately 75% of the time outside o Both: The activities occur inside or outside in approximately equal amounts

þ PPE Required: þ YES o NO HAZARDS

þ Exposure to toxic/caustic/ chemicals/detergents þ Exposure to extreme conditions, hot/cold þ Exposure to dust/fumes/gases þ Exposure to moving mechanical parts þ Exposure to potential electrical shock þ Exposure to x-ray/ electromagnetic energy þ Exposure to high pitched noises þ Exposure to communicable diseases þ Exposure to blood and/or body fluids þ Exposure to excessive sunlight, or work outdoors o Unprotected heights þ CRT (computer) monitor o Operating heavy equipment


þ A - Routine exposure o  B - Occasional exposure o  C - No exposure OCCUPATIONAL EXPOSURE TO TB

o 1 - Routine exposure þ 2 - Potential exposure o 3 - No exposure

Title: Guest Relations Specialist PRN

Location: Texas-Irving-Las Colinas Medical Center - Irving

Requisition ID: 06742-84067