Highgate Hotels F&B Supervisor in Key West, Florida
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
The Gates is a new lifestyle hotel in Key West offering an intimate setting that invites guests to celebrate the island’s colorful history and creative spirit. Mixing contemporary design and retro Floridian flair, The Gates Hotel features guestrooms with modern amenities that uniquely combine upscale sophistication and polished service with the island’s casual laidback vibe.
The F&B Supervisor is responsible for overseeing the service in the Food & Beverage Outlets. He/she is also responsible for assisting the manager with training, motivating, and coaching the staff, and monitoring expenses and controlling labor costs.
Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and fellow employees.
Ensure work areas are properly stocked and prepare requisitions as needed.
Ensure work areas are neat and clean.
Check that trays and tables are set to standards.
Ensure quality control of all menus with regards to cleanliness and appearance.
Assist in the outlets when necessary.
Ensure that tables are cleared promptly.
Ensure proper settlement of checks.
Ensure orders are delivered on time.
Ensure food quality.
Ensure communication with oncoming shift.
Handling guest complaints or special requests, communicate to management when necessary.
Be capable of training and performing all duties required of all food and beverage outlet employees.
Hold pre-meal meetings daily to monitor service and promote up selling.
Check staffing levels and adjust according to business demand.
Ensure property is free of trays and trash.
Control payroll cost in food and beverage outlets.
Ensure overall guest satisfaction.
Education & Experience:
High School diploma or equivalent and/or experience in a related field preferred.
At least 1 year of progressive experience in a hotel or a related field required.
Previous supervisory responsibility preferred.
Flexible and long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
External Job Posting Title: F&B Supervisor
Job ID: 2017-3428
External Company Name: Highgate Hotels, L.P., a Delaware Limited Partnership
External Company URL: www.highgate.com