CGI Technologies and Solutions, Inc. Cloud Operations Director in Lafayette, Louisiana

Cloud Operations Director

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Category:Information Technology

City:Lafayette, Louisiana, United States

Position ID:J0616-1121

Employment Type:Full Time

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Position Description:

The Cloud Operations Manager provides oversight to a diverse group of cloud support engineers, system and network administrators. The incumbent provides business and client facing operations, and engages peers for supporting efforts in a matrixes organization. Provides direct management over the Cloud System and Network Operations staff. Daily activities include scheduling resources, troubleshooting and incident resolution, evaluate contractual agreements for service requirements, manage budget, and support business development activities. This position provides guidance and support for a highly technical pool of resources, and requires knowledge unique to the cloud environment, including server and network virtualization, physical infrastructure, network and security operations center activities, data storage, and disaster recovery. The Cloud Operations Manager will be responsible for their staffing and budget assessments.

Your future duties and responsibilities:

Principle Duties and Responsibilities:

• Work with peers as a member of the team in matrix organization

• Provide and track daily activities

• Participate or lead briefings to executive staff

• Analyze, research, track, and report system concerns, idenify business impacts and make recommendations related to daily business operations within the cloud team

• Develop, refine and execute Standard Operating Proceedures, workbooks, and Tactic, Techniques, and Procedures for repeatable

• Maintain client confidence and keep information confidential

• Use PMI project management tools for project analysis

• Identify, escalate and communicate issues in a timely manner

• On-board, mentor, and train new team members; lead, couch, and develop assigned team members

• Evaluate and refine operations process documentation, system operating procedures, and training materials required to help team provide exceptional user support.

• Understand the underlying principles, processes, enabling tools and technologies for systems management, network management, and security management

Required qualifications to be successful in this role:

• Bachelor’s degree in Computer Science, Information Technology or related degree. (or experience equivalent)

• Minimum of 10 years related work experience

• Minimum of 5 year history of increasing management responsibility

• Minimum of 5 years experience in cloud operations

• Ability to take ownership and accountability of assignments, build and share knowledge, work independently, and collaborate with business partners, clients, other contractors, and end users

• Excellent customer service and people skills

Excellent computer troubleshooting skills

• Excellent analytical, written and oral communication and relationship building skills

• Proactive, hands-on, and self-motivated, committed to achieving deadlines, meeting and producing results

• Proven ability to produce quality deliverables within aggressive timelines and manage multiple assignments simultaneously

• Understanding of financial and contractual management processes

• Experience working on large integrated project teams following structured methodologies for project management, business process transformation, and organizational change management

• Ability to interact professionally with diverse groups, clients, contractors, subject matter experts, and end users

• Knowledge of Microsoft Office Suite, Outlook, SharePoint, and Project

• Must be able to successfully pass/complete a CGI background check to start employment

• Must be able to work in the U.S. for an indefinite period of time

• Must be capable of achieving a DoD Secret clearance as a condition of continued employment

Desired :

Experience engineering and operating within Azure, Amazon Web Services, VMWare and OpenStack environments

PMP, ITIL, CMMI, Expert knowledge of Microsoft Office Suite - Excel, PowerPoint, SharePoint

What you can expect from us:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

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