Sanofi Group Manager Patient Support Programs in Laval, Canada

Manager Patient Support Programs


About Sanofi

Sanofi, a global healthcare leader, discovers, develops and distributes therapeutic solutions focused on patients' needs. Sanofi has core strengths in diabetes solutions, human vaccines, innovative drugs, consumer healthcare, emerging markets, animal health and Genzyme. Sanofi is listed in Paris (EURONEXT: SAN) and in New York (NYSE: SNY).

Sanofi entities in Canada include the Diabetes and Cardiovascular Diseases Business Unit, the General Medicines, Established Products and Consumer Healthcare Business Unit, Sanofi Pasteur (vaccines), Sanofi Genzyme (rare diseases, multiple sclerosis and oncology) and Merial (animal health). Together they employ close to 1,700 people. In 2014 Sanofi companies invested $130.5 million in R&D in Canada, creating jobs, business and opportunity throughout the country.

Sanofi in Canada embraces diversity in the workplace and is committed to achieving employment equity. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome applications from women, members of visible minorities, Aboriginal peoples and persons with disabilities.

Follow us on Twitter@SanofiCanadaand onYouTube.Click hereto learn why we’re one of Canada’s Top 100 Employers for 2016.

Position summary

The Patient Support Programs Manager is responsible for leading the development and execution of programs that enhances the Sanofi patient experience, provides individual patient support and facilitates access to commercially available and pipeline Sanofi Diabetes and Cardiovascular Business Unit products across Canada . This is a cross-functional, cross-therapeutic role that will necessitate consultation and ongoing interaction with Marketing, Value & Access (Public & Private Payers), Medical, PV, Operations, Finance and other functional areas across the organization. The PSP Manager is responsible for the setting of targets, appropriate monitoring and reporting while striving to meeting brand patient enrollment objectives. The incumbent must operate within Sanofi guidelines and Health Canada and Innovative Medicines Canada Regulations.

Key responsibilities and duties for this job

  • Leading the development of the Patient Support Program strategy for assigned brands and/or therapeutic areas in collaboration with the functional teams.

  • Aligned with the PSP Strategy, designing, implementing , monitoring and managing Patient Support Programs (which include education, delivery support, adherence, access to public/private reimbursement, financial assistance, expert management) that provides a differentiated value-offering to patients

  • Supporting the RFP process for partner/vendor selection aligned to therapeutic area/brand needs.

  • Managing the partner(s), budget and deliverables and looking for continuous quality and strategic improvements to patient programs

  • Monitoring of vendor service quality and timely internal reporting of performance metrics relative to objectives and targets.

  • Ensure the costing of the program is within authorized limits and work closely with Finance to ensure appropriate accounting is provided for.

  • Conducting quarterly review and optimization of patient support programs

  • Identifying PSP market trends by conducting internal (sanofi Global) and external assessments and maintaining detailed knowledge of all available patient support program vendors across Canada.

  • Monitoring initiatives (e.g. pre-authorization, preferred pharmacy network, etc.) with Private Payers and assess their impact on PSP development

  • Providing strategic input into brands and market access planning to ensure patient offering optimization and ROI through lifecycle of the brands/portfolio

  • Ensuring cost optimization across vendors and sanofi brands.

  • Identifying future resources (both $ and human) required to maintain competitive PSP programs

  • Ensuring that patient support tools & training materials are developed and available for patients & health care professionals.

  • In collaboration with training function, rollout training plan for customer facing team

  • Coordinate and develop internal and external stakeholder training related to patient programs

  • Lead problem solving issues relating to incoming individual patient support issues


Key requirements for this job


  • University degree in Marketing, Health Sciences or Business


  • Three-five years of Leading and Managing Patient Support Programs.

  • Marketing experience in the Pharma. industry is a key asset

  • Comprehensive understanding of PSP market requirements

  • Relevant experience or expert knowledge in the field of MABs an asset

  • Good understanding of the reimbursement environment and more specifically a comprehensive understanding of the different stakeholders in the private market and their evolution

  • Proven budget, program and vendor relationship management experience

  • Ability to operate effectively in a multidisciplinary team environment

  • Understanding of patient experience in different therapeutic areas

Specific skills and/or competencies

  • Drive for results

  • Strong Project management capabilities and ability to influence

  • Strong communication and interpersonal skills

  • Creativity & innovation

  • Facilitating change

  • Adaptability-flexibility - innovation

  • Strategic thinking and decision-making

  • Teamwork (

  • Strong Negotiation skills

  • Budget management

  • Financial and business Acumen

  • Excellent Analytical skills

  • Problem solving skills


  • Bilingualism is preferred, fluency in English is required

Computer Knowledge

  • Word, Excel, Power Point


Job: Marketing

Primary Location: Canada-Quebec-Laval

Job Posting: Oct 18, 2016, 12:52:44 PM

Job Type: Regular

Employee Status: Regular