SC Department of Public Safety IT Services Specialist - West Columbia SC in Lexington County, South Carolina
Responds to customer inquiries regarding technology needs and alerts via emails, incoming calls, and walk-ins. Answers phone calls and responds to visitors in a timely fashion following the department's procedures. Seeks to resolve customer concerns in a pleasant and professional manner. Interactions with customers should be clear/professional communication, a polite tone of voice, active listening skills, accuracy/timeliness in response, and the provision of exceptional customer service.
Creates helpdesk tickets and performs level one type problem determination & troubleshooting to facilitate resolution & records efforts in helpdesk tracking system. Checks to ensure user has no other issues to address at the time. Forwards helpdesk tickets to the appropriate I.T. Group if higher level support is necessary.
Minimum and Additional Requirements: A high school diploma and two years relevant experience. An associate's degree, or SCVRD's ITTC Network Server Support Certification, or a bachelor's degree in a related field may be substituted for the required work experience. Open until filled.
(If qualifying for this job due to a degree rather than experience, your official transcripts will be required)
Ability to understand and carry out simple to moderately technical and non-technical instructions and requests. Ability to communicate in a clear and concise manner. Ability to work effectively with users, vendors, and other IT personnel. Ability to provide status reports and other technical and non-technical reports in a clear and concise manner. Ability to use problem management database and help desk systems.
Additional Comments: If invited to interview, please collect your official 10 year driving record from the Department of Motor Vehicles for the hiring manager's review.
Job Title: IT Services Specialist - West Columbia SC
Agency: Vocational Rehabilitation Department
Opening Date: Tue. 10/18/16
State Salary Range: $26,988.00 - $49,932.00 annually
Agency Hiring Range: Min: $30,228.00 Max:$38,460.00
Job Type: FTE - Full-Time
Location: Lexington County, South Carolina
Normal Work Schedule: Monday - Friday (8:30 - 5:00)