Trinity Health IS Service Desk Support I in Livonia, Michigan
- Compensation: $18.24 - $22.72 minimum - midpoint *Additional consideration may be given based on credentials/experience.*
POSITION PURPOSEUnder general supervision is responsible for providing the single point of customer contact, support or resolution of basic inquiries, requests, and problems arising from software/hardware of all supported TIS systems.
MINIMUM QUALIFICATIONSAssociate's degree in Computer Science or Information Systems or vocational training and certification in computers or an equivalent combination of education and experience is preferred. Minimum of one (1) year customer service experience or demonstrated ability is required. At least two (2) years of experience providing basic support and understanding of IS systems, PC and/or Microsoft applications, mainframe, midrange, WAN, telecommunication and various clinical applications is preferred. An understanding of the interactions between system components is also desired. Must be proficient in the use of computers in order to provide initial system telephone support service. Experience in utilizing a call-tracking tool is desired. Basic knowledge of the call center environment and the importance of time management skills desired. Well-developed typing/keyboard skills required (40 WPM). Working knowledge of active directory, e-directory or i-Manager. Must be comfortable operating in collaborative, shared leadership environments.
Facility: Trinity Information Services - Livonia
Location: Livonia, MI
Department: Service Desk-Incident Mgmt
Schedule: Full Time
Hours: M-F 7:00am - 3:30pm