The Hertz Corporation Duty Supervisor - Manchester Airport in Manchester, United Kingdom

General Responsibilities:

Hertz started as a 12 car operation in Chicago in 1918, and has since grown into the world’s leading car rental company with over 11,000 locations in 140 countries. The secret of our success is no secret, really - it lies in providing rewarding career paths, fostering personal achievement and celebrating our collective success. Being an industry leader takes talent, a clear vision of the road ahead, a driving passion for excellence, but most of all, great people.

There are 3 rotational shifts associated with this role. 3 earlys (06:00 - 14:00) / 3 lates (14:00 - 22:00) / 3 off. At times you may be required to work later.

Across the UK we employ 1,400 people with over 30 different nationalities and we’re currently looking for a Duty Supervisor based at Manchester Airport. This is a permanent full time role.

What is this role all about?

Responsible for the day to day running of the location with key focus being on revenue growth, people management, cost control and customer service. There is a requirement for attention to detail and the ability to communicate effectively at all levels.

Promote the sale of ancillary products, optimise Key Performance Indicators (KPIs) and optimise the assets and people allocation.

Primary Duties and Responsibilities


  • Fleet

  • Branch fleet planning

  • Review of blocked cars with Distribution

  • Source local cars, escalate sourcing issues to City Manager if required

  • Review overdues and non rev report daily and take action accordingly

  • Ordering of tyres/windscreens through Ariba

  • Fuel card logs

  • Staffing

  • Branch shift rotas

  • Ordering of uniform

  • Ad Hoc

  • Approve any stationary orders

  • Ensure all daily/weekly branch reports are run and reviewed.

Maximise Customer Service

  • NPS

  • Review daily NPS scores

  • Tag NPS scores

  • Take action where appropriate and escalate for difficult issues to DM/CM

  • Staffing

  • Observe/coach/train CSRs and ensure they are performing a high level of customer service.

  • Revenue Management

  • Communicate revenue targets to CSRs and monitor accordingly, escalate serious issues to DM/CM

  • Monitor local competitor activity

  • Monitor and track CSR against targets

Health & Safety

  • Carry out branch quarterly H&S audits

  • Review and action findings and escalate more serious issues to City Manager

  • Security of branch

Financial/Quality Audits

  • Support and co-ordinate any branch audits

  • Ensure branch is run in line with company procedures and up to audit standards

  • Reconciliation of fuel

People Management

  • Daily Management of all branch staff

  • Overview of all areas within branch and ensure they are appropriately managed,

  • Responsible for absence management (short term sickness) within branch and escalate long term absence to City Manager

  • Appraisals for CSRs

  • Identify disciplinary issues and escalate accordingly. Take notes at investigation meetings

  • Update Kronos

  • Recruitment/Staff changes/Leavers

  • Recruitment of CSR’s and other branch staff

  • Communication with HR

  • Training

  • Identify staff training needs and escalate to City Manager

  • Day to day coaching and mentoring of all branch staff.

  • Plan induction for new branch staff

Cost Controls

  • Management of daily branch petty cash

  • Responsible for Neverlost units

Essential Requirements:

What do we need from you?

  • Previous people management, sales and customer service experience.

  • Enthusiastic, flexible and positive attitude towards selling.

  • Good communication and interpersonal skills


  • Operational Supervisory/Management Experience

  • Target Driven

  • Effective People Management Skills

  • Customer Driven

  • Planning & Organisation skills

  • Commercial Awareness

  • Demonstrates flexibility and able to work within demanding business environment

In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a competitive Incentive package, staff discount programme and many more.

If you believe you have the skills and experience required to succeed within this challenging role in an established organisation please APPLY NOW

View the web link video for a walkthrough of one of our branches

Job ID 121890

# Positions 1

Location GB - Manchester

Category RAC Operations