The Hertz Corporation Duty Supervisor - Manchester Airport in Manchester, United Kingdom
Hertz started as a 12 car operation in Chicago in 1918, and has since grown into the world’s leading car rental company with over 11,000 locations in 140 countries. The secret of our success is no secret, really - it lies in providing rewarding career paths, fostering personal achievement and celebrating our collective success. Being an industry leader takes talent, a clear vision of the road ahead, a driving passion for excellence, but most of all, great people.
There are 3 rotational shifts associated with this role. 3 earlys (06:00 - 14:00) / 3 lates (14:00 - 22:00) / 3 off. At times you may be required to work later.
Across the UK we employ 1,400 people with over 30 different nationalities and we’re currently looking for a Duty Supervisor based at Manchester Airport. This is a permanent full time role.
What is this role all about?
Responsible for the day to day running of the location with key focus being on revenue growth, people management, cost control and customer service. There is a requirement for attention to detail and the ability to communicate effectively at all levels.
Promote the sale of ancillary products, optimise Key Performance Indicators (KPIs) and optimise the assets and people allocation.
Primary Duties and Responsibilities
Branch fleet planning
Review of blocked cars with Distribution
Source local cars, escalate sourcing issues to City Manager if required
Review overdues and non rev report daily and take action accordingly
Ordering of tyres/windscreens through Ariba
Fuel card logs
Branch shift rotas
Ordering of uniform
Approve any stationary orders
Ensure all daily/weekly branch reports are run and reviewed.
Maximise Customer Service
Review daily NPS scores
Tag NPS scores
Take action where appropriate and escalate for difficult issues to DM/CM
Observe/coach/train CSRs and ensure they are performing a high level of customer service.
Communicate revenue targets to CSRs and monitor accordingly, escalate serious issues to DM/CM
Monitor local competitor activity
Monitor and track CSR against targets
Health & Safety
Carry out branch quarterly H&S audits
Review and action findings and escalate more serious issues to City Manager
Security of branch
Support and co-ordinate any branch audits
Ensure branch is run in line with company procedures and up to audit standards
Reconciliation of fuel
Daily Management of all branch staff
Overview of all areas within branch and ensure they are appropriately managed,
Responsible for absence management (short term sickness) within branch and escalate long term absence to City Manager
Appraisals for CSRs
Identify disciplinary issues and escalate accordingly. Take notes at investigation meetings
Recruitment of CSR’s and other branch staff
Communication with HR
Identify staff training needs and escalate to City Manager
Day to day coaching and mentoring of all branch staff.
Plan induction for new branch staff
Management of daily branch petty cash
Responsible for Neverlost units
What do we need from you?
Previous people management, sales and customer service experience.
Enthusiastic, flexible and positive attitude towards selling.
Good communication and interpersonal skills
Operational Supervisory/Management Experience
Effective People Management Skills
Planning & Organisation skills
Demonstrates flexibility and able to work within demanding business environment
In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a competitive Incentive package, staff discount programme and many more.
If you believe you have the skills and experience required to succeed within this challenging role in an established organisation please APPLY NOW
View the web link video for a walkthrough of one of our branches
Job ID 121890
# Positions 1
Location GB - Manchester
Category RAC Operations