Entegee Product Quality Representative - 53733457 - MU in Maplewood, Minnesota

Product Quality Representative - 53733457 - MU

Job Code: 53733457Job Location: Maplewood, MNCategory: TechniciansLast Updated: 01/09/2017Apply Now!

Job Description:

The person hired for the position of PSD Quality Direct Representative will provide assistance to customers and distributors contacting to provide product quality feedback.

Primary Responsibilities: include but are not limited to the following:

• Initial point of contact for US customers and distributors for all PSD products to report product quality experiences

• Initiate feedback process in the designated system (CFR) and assign to Quality Assurance, Technical Service, Marketing, or the appropriate functional area for review and follow-up

• Provide acknowledgement back to the customer

• Facilitate return of product samples, ordering of replacement product, and/or issuing refunds/credits

• Track all feedback entries through to resolution

• Coordinate activities with Technical Service product specialists, Quality Assurance, Marketing, and/or other functional

• Contact customers to determine satisfaction with the product quality feedback process

• Track and communicate feedback trends

• Help drive global PSD engagement with the product quality feedback process and provide system support for entering and tracking customer product quality feedback


Basic Qualifications:

• Associates degree or higher

• Minimum of one (1) year experience in working with Microsoft Office

• Minimum of one (1) year experience interacting with customers over the phone

• Technical knowledge/background

Preferred Qualifications:

• Minimum of one (1) year of experience with product complaint resolution

• Excellent interpersonal and telephone skills

• College degree - Technical

• Proficiency at oral and written communications.

• Desire to interact with customers over the phone

For more information about this position, please contact the Entegee New Hope, MN office at 763-577-9000 or techteam@entegee.com.

Please reference job # 53733457MU

Equal Opportunity Employer