Entegee Product Quality Representative - 53733457 - MU in Maplewood, Minnesota
Product Quality Representative - 53733457 - MU
Job Code: 53733457Job Location: Maplewood, MNCategory: TechniciansLast Updated: 10/18/2016Apply Now!
The person hired for the position of PSD Quality Direct Representative will provide assistance to customers and distributors contacting to provide product quality feedback.
Primary Responsibilities: include but are not limited to the following:
• Initial point of contact for US customers and distributors for all PSD products to report product quality experiences
• Initiate feedback process in the designated system (CFR) and assign to Quality Assurance, Technical Service, Marketing, or the appropriate functional area for review and follow-up
• Provide acknowledgement back to the customer
• Facilitate return of product samples, ordering of replacement product, and/or issuing refunds/credits
• Track all feedback entries through to resolution
• Coordinate activities with Technical Service product specialists, Quality Assurance, Marketing, and/or other functional
• Contact customers to determine satisfaction with the product quality feedback process
• Track and communicate feedback trends
• Help drive global PSD engagement with the product quality feedback process and provide system support for entering and tracking customer product quality feedback
• Associates degree or higher
• Minimum of one (1) year experience in working with Microsoft Office
• Minimum of one (1) year experience interacting with customers over the phone
• Technical knowledge/background
• Minimum of one (1) year of experience with product complaint resolution
• Excellent interpersonal and telephone skills
• College degree - Technical
• Proficiency at oral and written communications.
• Desire to interact with customers over the phone
For more information about this position, please contact the Entegee New Hope, MN office at 763-577-9000 or firstname.lastname@example.org.
Please reference job # 53733457MU
Equal Opportunity Employer