Kellogg Director, Service Excellence/Continuous Improvement – Global Business Services in MI, United States
Lead with us as a Director, Service Excellence/Continuous Improvement for Global Business Services (GBS). Through your passion, talent and ideas you can be part of the team developing and improving our processes to meet our global business' ever evolving needs. This is your opportunity to grow with a global leader, receiving cross functional training and opening doors to career opportunities that can take you places. You can achieve more with clear measure and accountabilities; you'll have real time performance visibility supporting your growth and helping you set goals for the future.
WHAT WILL I BE DOING?
In your role as a Director, Service Excellence/Continuous Improvement at Kellogg, you will be part of our success by:
Leading the organization in achievement of efficiency and effectiveness savings
Serving as member of the GBS Leadership Team and drive a continuous improvement mindset within the organization
Leading the GBS-wide (all regions, total org.) cost savings program to meet annual targets. This includes working with GBS Global Process Owners, Process Managers and others to build a robust idea pipeline, validate ideas, coach teams and execute projects
Establishing and maintaining KPIs related to continuous improvement, including those that demonstrate an optimal and achievable plan
Helping remove roadblocks for teams pursuing continuous improvement
Continuing to expand and enhancing the organization’s framework and maturity of the GBS Service Excellence program
Working with Sr. Manager, GBS Service Excellence, GBS Global Learning and Development to build a comprehensive Service Excellence capability program; works to align with Kellogg Work Systems
Leveraging lean office and ‘best in class’ problem solving so that maximum value is returned to GBS’ customers
Accountable for deploying and coaching Lean practices, Kaizen, and GBS Service Excellence tools across all levels of the organization to deliver business results
Identifying organizational inefficiencies and leads activities using cross-functional resources to deliver business results
Leading development of a robust continuous improvement tracker that captures key information, uses workflow for visibility to new ideas and initiatives and provides on-demand, easy to use reporting
Benchmarking and best practice sharing across the organization
Supporting implementation of improvements for process efficiency, quality and control KPIs
Partnering with internal and external customers, at all levels to identify trends, propose strategies, and resolve performance issues
Promoting a customer-centered culture serving as a consultant to internal/external customers, striving to exceed customers’ needs, requirements, and expectations
Creating a seamless and satisfying internal and external customer experience for all interactions with Kellogg GBS
Contributing to a team environment that is focused on high performance and operational excellence
WHAT DO I NEED TO DEMONSTRATE?
As well as a hunger to learn and succeed in Continuous Improvement, to be considered for this position you must be able to meet the following requirements:
Extensive years of related experience
Excellent verbal and written communication skills
Deep analytical and problem solving skills
Strong negotiation and decision making skills
Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments
Strong collaboration skills and ability to partner with key internal/external customer to drive change & continuous improvement
Experience presenting results to an executive team
Strong business acumen and leadership skills
Ability to make decisions in a fast paced environment
Prior experience in a continuous improvement leadership role
Solid time management skills
Ability to build consensus and strong commitment from others
Strong knowledge of Kellogg or other service center processes and procedures
Ability to manage multiple and sometimes conflicting priorities and specific time constraint
Experience working in a process or data driven environment
Experience working for a multinational organization and working with colleagues in other locations as well as international locations
PLEASE NOTE: A REMOTE WORK ARRANGEMENT MAY BE CONSIDERED FOR THE RIGHT CANDIDATE
WHAT ELSE DO I NEED TO KNOW?
Travel for this role is approximately 25%
The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this Link at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf for English or this Link at http://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf for Spanish.
Title: Director, Service Excellence/Continuous Improvement – Global Business Services
Location: USA-MI-Battle Creek - Corporate Headquarters
Other Locations: USA-MI-Grand Rapids
Requisition ID: GLO000080
Job Function: Global Business Services
Job Type: Professional
Closing Date: Ongoing
Relocation Assistance: Yes