Entegee Inside Sales Specialist - 53677976 - TV in Minneapolis, Minnesota
Inside Sales Specialist - 53677976 - TV
Job Code: 53677976Job Location: Minneapolis, MNCategory: AdminLast Updated: 02/13/2017Apply Now!
Handle customer inquiries via all input methods relative to pricing and stock status, purchase order status, order changes, cancellations, complaints, RGA’s, sample and literature requests and other service needs.
Scope of Responsibility:
Responsible for own work under general supervision. Gives work direction to Order Processing Specialist. Works hourly with reps and distributors.
Essential Duties and Responsibilities:
• Respond to customer inquiries in a timely, effective and professional manner. Provide stock status, pricing, delivery and other information as requested via all input methods.
• Expedite orders as needed through appropriate departments and monitor the status of those items regularly.
• Suggest substitute or alternate products when necessary.
• Follow up on inquiries and contact customers when necessary. Advise on shipping and delivery dates, delivery date changes, order and price changes and cancellations.
• Follow up on complaints and make any special required adjustments to meet customer’s satisfaction.
• Provide information to answer inquiries about simple product usage referring technical questions to appropriate personnel.
• Work closely with appropriate departments to assist customers with delivery delays.
• Other duties as assigned.
• This job requires a high school diploma or its equivalent
• 3-4 three years’ experience in an office setting.
• Must have good verbal communication skills along with proficient phone and typing skills.
• Must have general computer skills, be detail-oriented and able to work effectively with people at all levels.
Physical Demands & Working Conditions:
The majority of the work is done at a workstation in a normal office setting. This job involves heavy phone and computer work where the majority of the day is spent sitting at a workstation.
For more information about this position, please contact the Entegee New Hope, MN office at 763-577-9000 or email@example.com.
Please reference job # 53677976TV
Equal Opportunity Employer