Cummins Inc. 461. Service Supervisor - (temporary 12 months contract) in Mississauga, Ontario
October 18, 2016
POSITION: SERVICE SUPERVISOR (temporary 12 month contract)
LOCATION: Mississauga branch
SHIFT: Rotating Shifts
REPORTING TO: Service Manager
FUNCTION: To schedule and supervise all service work ensuring optimum productivity as well as processing the appropriate paperwork in a timely fashion resulting in customer satisfaction as measured by Net Promoter scores and growth in our customer base.
Manage and grow the service business in a manner that ensures productivity, profitability, customer satisfaction and enlarges the customer base
Ensure good relationships with customers as well as build relationships with potential customers
Answer/resolve, technical questions for customers and technicians
Supervise technicians: schedule service work ensuring that annual PDR sessions are conducted with each employee, and that required training is delivered to employees
Work with the Service team developing improved processes and team building
Ensure all work is conducted according to safety standards
Ensure all work is conducted in accordance with ISO procedures
Process/verify work orders, invoices, reports using BMS
Ensure verification and documentation of warranty work
Verify employee time card information
Control departmental expenses
Produce and analyze departmental reports
Working with OPS manager as well as the Management team on all of the above
Work with the Management team on required training to meet the quality of staff required. Training for service and support staff
Manage the service writers assigned to them insuring all shifts are consistent with the Companies expectations
Order, maintain, and manage the movement of special tools, and replace and retire out of spec tools.
Supervise the execution of corrective action of shop deficiency lists, as observed and reported by techs or management.
Perform JSA audits, and take ownership to maintain a safety culture.
Intervene and correct technical troubleshooting or repair procedures, by referring to QSOL published procedures and guidelines.
Automotive or Industrial certification/education
Knowledge of the industry and warranties an asset
Management / supervisory experience an asset
Experience in the service industry with demonstrated productivity/efficiency management skills
Valid driver license
Strong computer aptitude; experience with Microsoft Office
Bilingual (French/English) as required
Excellent communication, interpersonal and negotiation skills
Customer service focus
Ability to multi-task, work under pressure
Troubleshooting and decision making capabilities
Self-starter, demonstrated energy and enthusiasm
Flexibility in hours
Knowledge of Cummins systems such as BMS, IMS, QSOL, EDS, TSR would be an asset.
If you have any questions or are interested in the above position please contact Laurie Roy firstname.lastname@example.org by October 25, 2016
We are an equal opportunity employer.