Illinois Tool Works, Inc. Quality Manager in Mokena, Illinois
Quality Manager at ITW
Duties and Responsibilities :
Supervises workers engaged in inspection and testing activities to ensure high productivity and high technical integrity. First-Time In-Process Quality.
Develop and analyze statistical data and product specifications to determine standards and to establish quality and reliability expectancy of products. Provides technical and statistical expertise to teams.
Ensure participating groups adhere to quality policies, plans, and work instructions.
Participate in meetings and negotiations with customer, programs, and cross-functional teams/management.
Participates in surveillance of subcontractors’ manufacturing processes and controls subcontractor quality performance system.
Develops customer courtesy visits and communication schedule, and completes accordingly.
Serves as liaison between Customer and facility.
Interfaces with both customer and subcontractors as required in such areas as: APQP, Part Number Control Plans, PPAP.
Reports and analyzes quality metrics including NCRs, CARs, and 8Ds.
Communicates and continuously improves in-process quality—ppm, gage R&R, and cpk.
Develops course of action with Management, Quality Engineers, and Cross-Functional Teams for evaluating complaints and resolving problems.
Develops, and implements TS16949 Certification Action Plan thru manuals, related documentation meetings, and training. Performs consulting on all aspects of TS16949 .
Serves as TS16949 Management Representative for the facility.
Sets quality performance goals and metrics.
Reviews quality concerns with engineering personnel, and assists with action items to correct defects. Prepares periodic and special reports concerning departmental activities, problems, subcontractors’ quality system, schedules, and rejected items.
5-7+ years of Quality Supervisory/Management experience in a plastics/molding environment.
Technical Capacity—Problem solving, root cause analysis, SPC, and Measurement Systems analysis—measuring equipment and gages.
Understanding of inspection methods—CMM, micrometers, calipers, and thread gauges.
First-Time In-Process Quality philosophy.
Computer Literacy—Microsoft Office, and Mini-Tab software.