Illinois Tool Works, Inc. Quality Manager in Mokena, Illinois

Quality Manager at ITW

Job Description

Duties and Responsibilities :

  • Supervises workers engaged in inspection and testing activities to ensure high productivity and high technical integrity. First-Time In-Process Quality.

  • Develop and analyze statistical data and product specifications to determine standards and to establish quality and reliability expectancy of products. Provides technical and statistical expertise to teams.

  • Ensure participating groups adhere to quality policies, plans, and work instructions.

  • Participate in meetings and negotiations with customer, programs, and cross-functional teams/management.

  • Participates in surveillance of subcontractors’ manufacturing processes and controls subcontractor quality performance system.

  • Develops customer courtesy visits and communication schedule, and completes accordingly.

  • Serves as liaison between Customer and facility.

  • Interfaces with both customer and subcontractors as required in such areas as: APQP, Part Number Control Plans, PPAP.

  • Reports and analyzes quality metrics including NCRs, CARs, and 8Ds.

  • Communicates and continuously improves in-process quality—ppm, gage R&R, and cpk.

  • Develops course of action with Management, Quality Engineers, and Cross-Functional Teams for evaluating complaints and resolving problems.

  • Develops, and implements TS16949 Certification Action Plan thru manuals, related documentation meetings, and training. Performs consulting on all aspects of TS16949 .

  • Serves as TS16949 Management Representative for the facility.

  • Sets quality performance goals and metrics.

  • Reviews quality concerns with engineering personnel, and assists with action items to correct defects. Prepares periodic and special reports concerning departmental activities, problems, subcontractors’ quality system, schedules, and rejected items.


  • 5-7+ years of Quality Supervisory/Management experience in a plastics/molding environment.

  • Bachelor’s Degree

  • Technical Capacity—Problem solving, root cause analysis, SPC, and Measurement Systems analysis—measuring equipment and gages.

  • Understanding of inspection methods—CMM, micrometers, calipers, and thread gauges.

  • Organizational skills.

  • Customer Focus.

  • First-Time In-Process Quality philosophy.

  • Collaboration.

  • Performance Management.

  • Leadership.

  • Computer Literacy—Microsoft Office, and Mini-Tab software.