JPMorgan Chase Mortgage Banking Document Operations Associate - Modifications - Monroe, LA in Monroe, Louisiana

Modification specialist is responsible for coordinating/processing modifications and exceptions to ensure modifications are recorded timely. You will be responsible for research and resolution of complex exceptions using your analytical skills. After research is complete, you ensure internal systems are updated with the correct information along with the modification being recorded at the county. You will also have extensive communication with external and internal customers as well as document custodians. You will identify process improvements on your own as well as with the team.

Education: Minimum high school diploma or equivalent required • 1 year mortgage banking experience required • Strong PC skills, includes data entry skills with ability to type 40 words per minute and 10 key skills required • Detailed knowledge of mortgage documents preferred
• Strong verbal and written communication skills; strong telephone and email etiquette required • Possess ability to build and maintain rapport with customers, colleagues, and peers • Ability to exercise the skills necessary to identify situations that require attention and resolution as well as recognition of issues requiring escalation to manager • Quality oriented individual with excellent attention to details and able to multi task effectively • Good organizational, research, time management and follow up skills • Possess flexibility and willingness to assist other areas in Line of Business as needed • Other duties as assigned

Job: *Other


Title: Mortgage Banking Document Operations Associate - Modifications - Monroe, LA

Location: LA-Monroe-780 Kansas / 03931

Requisition ID: 160101465