IBM HR170200 - HR Contact Center Representative (French-speaking) in NAGA CITY, Philippines

  • Fluent in speaking, reading and writing in French ( CA French) and in English ( Level 1 or 2 based on Berlitz Assessment)

  • Receive inbound calls from customers and answer questions, as well as question participants to obtain full understanding of what information is being requested.

  • Educate callers on client processes whenever necessary

  • Document all calls with regards to caller’s inquiries accurately using Call Tracking System.

  • Provide quality customer service on every call.

  • Communicate clearly and effectively with participants

  • Performs other tasks as required.

  • Fluent in speaking, reading and writing in French ( CA French) and in English ( Level 1 or 2 based on Berlitz Assessment)

  • Receive inbound calls from customers and answer questions, as well as question participants to obtain full understanding of what information is being requested.

  • Educate callers on client processes whenever necessary

  • Document all calls with regards to caller’s inquiries accurately using Call Tracking System.

  • Provide quality customer service on every call.

  • Communicate clearly and effectively with participants

  • Performs other tasks as required.

GPSD-HR

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.