HCA, Hospital Corporation of America Director, Site Support Operations and Study Start-Up in Nashville, Tennessee

/ Sarah Cannon, // the global cancer enterprise of Hospital Corporation of America (HCA), offers integrated cancer services with convenient access to cutting-edge therapies for those facing cancer in communities across the United States and United Kingdom. / / / / Our research arm, Sarah Cannon Research Institute (SCRI), formed more than 20 years ago to ensure patients could access cutting-edge therapies closer to home. // Focused on advancing therapies for patients, it is one of the world’s leading clinical research organizations conducting community-based clinical trials in oncology, cardiology and orthopedics through affiliations with a network of more than 1,000 physicians across the United States and United Kingdom. /

/ We believe that our success is dependent on a healthy work environment where staff members are the core of advancing therapies for patients and accelerating drug development. We apply the same compassion and commitment we have for our patients to our co-workers and colleagues while promoting an entrepreneurial culture. /

/ Director, Site Support Operations & Study Start-up – Now Hiring – Apply Online Today! /

Summary of Key Responsibilities:
The Director, Site Support Operations, is responsible for the overall operations of the site support teams; regulatory, study activation, and our protocol educators. This individual will also work very closely with the budget and contract department and our site operations team to continue evaluating our study start up processes and metric. The Director, Site Support Operations will ensure all teams are working as efficiently as possible to meet or exceed our goals. In this role, the individual must have managerial and leadership skills as well great customer service skills to comfortably interact and communicate with internal teams, pharma/CRO teams and site research teams and our physicians. The Director, Site Support Operations, must also be process minded who consistently is evaluating the processes and metrics for the support teams being overseen.

Duties and Responsibilities:

  • Oversees the managers of the regulatory team, study activation team, and the protocol educators.

  • Provides leadership, direction, and mentoring to the managers and leads.

  • Works closely with the research sites and the budget and contracts team.

  • Problem solves with the department leaders and other site leadership as they arise.

  • Assists in developing and executing the SCRI internal and external strategies.

  • Provides oversight, leadership, and direction in the study startup of trials and in maintenance areas where support is provided.

  • Assesses organizational processes associated with startup and support to identify ways to improve and streamline processes.

  • Meets with site leadership as needed to ensure contracted services are being provided by the teams.

  • Keeps executive and management team abreast of issues, progress, and risks related to support operations.

  • Develops, implements, and evaluates programs to promote recruitment, retention, and continuing education of the team.

  • Attends and participates in all required meetings including weekly operational review and Director’s meeting.

  • Meets with managers on a regular basis reviewing department metrics.

  • Assists in development and tracking of department goals and metrics and develops project plans if goals and metrics are not being met.

  • Works closely with monitors, sponsors/CROs, sites, and team to ensure quality and timely work being delivered.

  • Represents company vision to colleagues and external customers.

  • Tracks and communicates to team and sites performance expectations and status.

  • Works with other members in Clinical Operations to ensure communication and responsibility are effective and appropriate.

  • Adhere to professional standards and SOPs established for clinical research and develop new SOPs and or Working Practice Guidelines as appropriate.

  • Monitor adherence to company policies and guidelines and acts according to established procedures to ensure all issues are addressed and resolved as required.

  • Participate in educational activities and programs.

  • Maintain strictest confidentiality.

  • Provide proactive and creative recommendations on how to meet corporate and role-specific goals and handle identified deviations.

  • Communicate and escalate unresolved issues at the appropriate time and to the appropriate level of management.

  • Provide high level customer service, support and problem resolution to ensure the delivery of organizational goals.

  • Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement”.

  • During your employment with Sarah Cannon you will be routinely assigned training requirements. You are expected to complete any training assignments by the due date.


  • Knowledge of organizational policies, standard operating procedures, and systems

  • Knowledge of regulatory requirements for clinical research


  • Computer skills

  • Public presentation skills

  • Interpersonal, communication, and organizational skills

  • Strategic planning skills


  • Commitment to individual and team success

    Bachelor's Degree (4 yr. program) – required Master’s Degree (1-2 yr. program) – preferred

Experience: Minimum of 3 years research experience Prior management of direct reports within large teams

Certification or License: Research certification (ACRP or CCRP) – preferred Six Sigma certification – preferred

Title: Director, Site Support Operations and Study Start-Up

Location: Tennessee-Nashville-Sarah Cannon Research Institute Clinical Operations

Requisition ID: 03058-3403