Beth Israel Deaconess Medical Center Practice Assistant in Needham, Massachusetts

Practice Assistant

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Job LocationNeedham, Massachusetts

Req ID 18233BR

Department Description: nullJob Location: Needham, MAReq ID: 18233BRJob Summary: The Practice Assistant encompasses both adminstrative support and medical assistant support to the clinic(s). This position is responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations including some or all of the following responsibilities: Check in, scheduling, cashiering, referral management, and billing. Health assisting, exam room management, as well as other clinical assisting duties assigned by manager. Phone and chart management. Requires problem-solving skills, a positive approach to teamwork, strong communication skills, the ability to handle multiple priorities, attention to detail and a focus on customer service. Assists in maintaining an organized, clean and professional physical environment in the clinic. Acts as a liaison between patients, referring physicians, other hospital services, external customers and the physicians. Assists with the patient preparation for patient's office visit and ensures the highest quality care of care for patients seen in the clinic(s), by supporting the physicians and by supporting the operational needs of the department. Performs other responsibilities, related or unrelated, as needed.

Essential Responsibilities:

  • Acts as a liaison between patients, referring physicians, other hospital services, external customers and the physicians.

  • Patient scheduling, check in, patient follow-up, phone call management, billing, medical records, and other administrative activities such as supply management and correspondence.

  • Ensures the effectiveness of the clinic operations and maintains a professional appearance and environment.

  • Ensures that patient's needs are met. Responds to patient inquiries and resolves issues by working with providers and staff in a professional manner. Ensures patient satisfaction is a priority.

  • Follows policies and procedures within the areas of responsibilities.

Required Qualifications:

  • High School diploma or GED required .

  • Certificate 1 preferred: Medical Assistant Certificate

  • 0-1 years related work experience required.

  • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

  • Meditech and Caretaker software experience

  • One year of Medical Assistant experience

  • One year of medical clerical support experience


  • Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

  • Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

  • Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.

  • Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

  • Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age based Competencies:

Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.

Physical Nature of the Job:

Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.