Rutgers University Senior Scheduler/Patient Liaison in New Brunswick, New Jersey
Our vision is to be a statewide, national and world leader of scientific discovery, transdisciplinary engagement, translation, patient care and education that improves outcomes for cancer patients and populations.
We will accomplish this by conducting innovative basic, clinical and population research and cutting-edge patient-centered care that expands our understanding of the etiology and biology of cancer; facilitates the rapid translation of laboratory-based discoveries into human studies; develops new approaches and interventions for cancer prevention that decrease cancer incidence and mortality; and develops new and better therapies to decrease suffering and mortality from cancer.
Curiosity and Discovery, Integrity, Collaboration, Respect and Caring, Perseverance.
Rutgers, The State University of New Jersey, is seeking a Senior Scheduler/Patient Liaision for The Rutgers Cancer Institute of New Jersey. The primary purpose of the Senior Scheduler/Patient Liaison position is to ensure that the scheduling of surgeries, pre-admission testing and diagnostic testing of patients at the Cancer Institute of New Jersey) is performed in an organized, efficient and timely manner. Among the key duties of this position are the following:
Ensures that insurance pre-certification is completed prior to surgery and that all required surgical paperwork is in the operating room according to protocol.
Serves as a liaison between the surgical oncologists, hospital operating rooms, radiological staff, Cancer Institute of New Jersey nursing staff, insurance companies and the patient.
Contributes to the research mission and participates in performance improvement activities in order to improve the quality, consistency, and efficiency of services provided.
Position requires interaction and competency in providing care to patients in all age categories from neonates through geriatrics and all populations with an emphasis on patients with cancer.
Information about the benefits provided to Rutgers employees can be found at: http://uhr.rutgers.edu/benefits/benefits-overview
Required Knowledge, Skills, and Abilities
Knowledge of medical terminology required.
Highly effective oral and written communication skills are required to communicate with clinical, administrative and other personnel.
Superior interpersonal skills are important in maintaining a sound public image in dealing with patients, families, and referring physicians.
Excellent critical thinking and attention to detail required.
Must be computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Access and PowerPoint.
Must demonstrate an understanding of the principles of guest relations and be able to maintain a professional demeanor and customer service orientation under busy and stressful situations.
Three (3) years of clerical experience including at least one (1) year that involved scheduling of surgical cases preferred.
Prior experience in the use of a practice management system preferred.
Physical Demands and Work Environment
Standing, sitting, walking, talking, or hearing. No special vision requirements. Lifting up to 25 lbs.
Fast paced, high-pressure office/clinic/hospital environment with stringent deadlines and moderate to distracting noise. Requires the ability to work and cooperate with faculty, students, managers, employees and the public at all levels in order to exchange ideas and information. Clinical setting includes minimal exposure to blood, odors and exposure to infections and communicable diseases. Requires the ability to work with all patient populations with a primary focus on cancer.
Recruitment/Posting Title: Senior Scheduler/Patient Liaison
Job Category: Healthcare
Department: CINJ-Clinic Bus Surgical Schedulers
Position Status: Full Time
Annual Minimum Salary: 41371.200
Annual Mid Range Salary: 42737.440
Annual Maximum Salary: 43680.000
Standard Hours: 40.00
Union Description: Teamsters, Local 97
Payroll Designation: PeopleSoft
Terms of Appointment: Staff - 12 month
Position Pension Eligibility: PERS
Minimum Education and Experience:
- High school diploma or general education degree (GED).
Posting Number: 16ST3224
Regional Campus: Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus: Downtown New Brunswick