Rutgers University Unit Computing Specialist in New Brunswick, New Jersey
Rutgers, The State University of New Jersey, is a leading national research university and the state of New Jersey’s preeminent, comprehensive public institution of higher education. Established in 1766 and celebrating a milestone 250th anniversary in 2016, the university is the eighth oldest higher education institution in the United States. More than 67,000 students and 22,000 faculty and staff learn, work, and serve the public at Rutgers locations across New Jersey and around the world.
Rutgers University–New Brunswick took root nearly 250 years ago. We are the state’s most comprehensive intellectual resource—the flagship campus of Rutgers, The State University of New Jersey, as designated by the Association of American Universities. We are the region’s most high-profile public research institution and a leading national research center with a global impact.
Rutgers, The State University of New Jersey, is seeking a Unit Computing Specialist for the Business Services-IT unit of the Institutional Planning and Operations Department. This position reports to the Assistant Director of IT, the Unit Computing Specialist will provide end-user support, resolve hardware and software computer problems. Among the key duties of this position are the following:
Receives, prioritizes, documents and successfully resolves end-user issues.
The Unit Computing Specialist will also be responsible for the setup and installation of workstations, laptops and peripheral devices.
Maintains the help-desk inventory database, and document PC-related procedures.
Conducts hands-on training sessions and instructional classes for students, and staff.
Assists in the development of user procedures and security procedures, the maintenance of software and documentation libraries, and remains up-to-date in new developments and technologies.
Performs other related duties as assigned or requested.
Handles a variety of complex computing issues with little or no documented solution.
Works with little oversight on day-to-day issues, the candidate will have the authority to troubleshoot, research and take the necessary corrective action.
Responsible for prioritizing his/her workload and actively resolving user requests The Unit Computing Specialist will support users on all three campuses within the Division of Institutional Planning & Operations.
Responsible for maintaining the inventory and help desk database.
Works independently and make desktop configuration changes to complete the task at hand.
Information about the benefits provided to Rutgers employees can be found at: http://uhr.rutgers.edu/benefits/benefits-overview
Minimum Education and Experience
Requires a bachelor’s degree or an equivalent combination of education and/or experience.
Knowledge of university computing environments is preferred, as is knowledge of networks, LANs, and network software.
Required Knowledge, Skills, and Abilities
Experience with MS-Windows 7, MS-Office Suite.
Knowledge of computer hardware and application support.
Ability to absorb and retain information and conduct research into a wide range of computing related issues.
Strong analytical and problem solving skills.
Must have excellent verbal, written communication skills and organizational skills.
Must have a valid driver’s license.
3-5 years working experience as a helpdesk technician or in a related field preferred.
MCSA and/or MCSE Preferred.
Recruitment/Posting Title: Unit Computing Specialist
Job Category: Information Technology
Department: Facilities Business Admin
Position Status: Full Time
Annual Minimum Salary: 52667.000
Annual Mid Range Salary: 66623.500
Annual Maximum Salary: 80580.000
Standard Hours: 37.50
Union Description: Admin Assembly (MPSC)
Payroll Designation: PeopleSoft
Terms of Appointment: Staff - 12 month
Position Pension Eligibility: ABP
Physical Demands and Work Environment:
- Ability to lift 50 pounds
- This position will be placed into a rotation for after hours on call support
Posting Number: 16ST3218
Regional Campus: Rutgers University-New Brunswick
Home Location Campus: Off Campus
Location Details: Knightsbridge