Illinois Tool Works, Inc. Service Advisor in New Orleans, Louisiana

Service Advisor at ITW

Job Description

Service Advisor

Hobart Service is looking for a Service Advisor to join their team .

This is a position under the direction of the Branch Manager. The selected candidate will be able to perform diversified duties involved in directing the activities of all or a designated group of Branch Service Techs. This candidate must be proficient in all aspects of our service operation and able to multi task assisting in coordinating setting up service calls, following up on service concerns and helping set up site surveys and installation jobs. This candidate will function as a Service Tech performing service calls when not directing the activities of assigned Service Techs.


  • Prepare quotes on various types of service work, including competitive equipment.

  • Direct activities of assigned Service Techs.

  • Make service calls in order to repair and maintain commercial food equipment.

  • Assist Service Techs when a complaint or problem arises that could adversely affect customer relations; diagnose the problem area and assist the Service Tech in correcting the malfunction; or, assign another Service Tech to assist in correcting the malfunction.

  • Responsible for keeping assigned service personnel informed of new products, model changes, modifications, new service procedures, etc.

  • Maintain appropriate records; e.g. productivity, service revenue, service tickets.

  • Assist in the training and development of Service Techs; administer appropriate training and recommend Troy service schools to Branch Manager.

  • Responsible for scheduling warranty and maintenance inspections on a timely basis. Achieve departmental goals regarding parts and labor.

  • Assist in obtaining competitive equipment to repair, total store count and perform quarterly truck inspections. Minimum Qualifications:

  • High School diploma, Business or trade school or GED, with good mechanical/electrical/electronic aptitude.

  • 5 years experience in Food Service and equipment repair or related field

  • Supervisory experience

  • Strong customer relations skills

  • Must be able to use decision-making, organizational and problem solving skills as a routine part of daily activities.

  • Proficient in Microsoft Office applications, such as Word, Excel and Outlook.

  • Excellent interpersonal, organizational and communication skills.

  • Ability to meet goals and attain desired business results in a team-oriented environment is vital. Preferred Qualifications:

  • Computer Skills: Microsoft Office, Outlook

  • Excellent customer service skills

  • Lifting 50-75 lbs with or without assistance

  • Climbing up to 8 ft with ladder

  • Extensive walking 1-3 miles / day

  • Extensive driving 2-4 hours/day

  • Kneeling, squatting, bending, pushing/pulling

  • Exposure to noise, heat, cold, slippery, wet conditionsIf you are a Service Advisor who feels comfortable and confident with the skills mentioned above, please apply today!Pre-employment screenings performed (which includes background checks and drug screening) NO PHONE CALLS PLEASE Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at [Click Here To Join] to request assistance. No other requests will be acknowledged.In accordance with the San Francisco Fair Chance Ordinance, Hobart Service considers all qualified applicants with a criminal history.