JPMorgan Chase HRSD Business Systems Testing Associate in Newark, Delaware

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/ .

Corporate Human Resources plays an integral role in designing, implementing, and managing global initiatives across the firm. The functional areas within Corporate HR include global Recruiting, Training, Talent and Development, Career Management, Diversity, Compensation, Benefits, Employee Relations, Technology, Finance and HR Service Delivery ( HRSD). Our Human Resource professionals within these areas are among the most talented and innovative in the industry. They take a proactive approach to identifying and proposing solutions to organizational challenges, often working side by side with business managers to attract, manage and retain high-potential talent. Through a focus on continuous improvement and long-term success, Corporate HR helps refine our corporate culture, define our firm wide vision and reinforce our reputation as a world-class employer.

Global Human Resources Service Delivery (HRSD) is a best-in-class, Global HR Service Delivery organization of approximately 650 people, servicing the entire global population of JPMC, currently totaling over 240,000 employees worldwide, in 60 countries. HRSD provides vital services in the area of Payroll, HR Call Center (accessHR), Employee On and Off Boarding, Data Management, Benefits Administration and Project Management. HRSD supports the firm in achieving its strategic priorities by leveraging the core principles that define the group’s culture and provide the basis for planning and decision-making in all areas: Superior Employee Experience; Operational Excellence; Efficient Global Coverage and Commitment to our People.

The HRSD Business Systems Testing Associate will report to the HRSD Business Systems Testing Director, and will be assisting with business process and systems testing associated with key HRSD initiatives. The initial effort will support the firm’s Business Travel Tax Program, a new effort which ensures appropriate payroll tax withholding when employees travel on business.

This is a business-side role that will interface with HRSD service personnel and the HRSD Testing team to execute testing across HRSD projects and BAU work as assigned. The ideal candidate will have experience in test execution, possess good judgment, and can quickly learn how to effectively test processes and systems across all areas of HRSD.

Responsibilities include, but are not limited to the following:

  • Perform end-to-end testing of processes, systems and data flows in support of regional and global HRSD programs and initiatives, including the Global Business Travel Tax Program

  • Provide support for all testing aspects of BAU and project work, conducted internally and externally by third party vendors

  • Conduct all testing activities with great diligence, tracking results against objectives, maintaining test documentation and raising up issues and defects appropriately while tests are conducted

  • Complete and submit reports on testing the test progress on a daily basis including reporting on testing status, defects, issues and risks

  • Participate in determiningtesting approach, standards and documentation as well as testing action plans that result from defects and learnings

  • Suggest ways to improve quality and efficiency in all areas of testing

  • Provide support in remediation of defects including re-testing

  • Escalate testing issues to leadership as appropriate in a timely actionable way

  • Some domestic and international travel may be required in this role, as this role will support testing in all regions

  • Other duties as assigned and based on level of skill and experience

Knowledge, Skills and Qualifications:

  • 3-5 years of applicable testing and project experience

  • Has solid data and systems skills, including excel

  • Is process-oriented; process re-engineering experience if a definite asset

  • Is results-oriented and proactive while consistently delivering against deadlines

  • Possesses sound judgment and makes appropriate decision

  • Strong verbal and written communication skills

  • Understands importance of regular communication with working team andleadership during testing work

  • Detail-oriented individual with very strong organizational skills

  • Experience in HR, Payroll and Tax work is an asset

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.