McLane Process Improvement Specialist-Northbrook, IL in Northbrook, Illinois
McLane is a $48 billion dollar supply chain services leader, providing grocery and foodservice supply chain solutions for convenience stores, mass merchants, drug stores, and chain restaurants throughout the United States. McLane, through McLane Grocery, McLane Foodservice and recent foodservice acquisition, Meadowbrook Meat company, Inc., (MBM), operates 80 distribution centers and one of the nation's largest private fleets. The company buys, sells and delivers more than 50,000 different consumer products to nearly 90,000 locations across the U.S. In addition, McLane provides alcohol beverage distribution via McLane Beverage Distribution, Inc., and its acquisitions of Empire Distributors, Inc., Horizon Wine & Spirits and Delta Wine & Spirits. McLane is a wholly owned unit of Berkshire Hathaway Inc. (NYSE: BRK) and employs 20,000 teammates globally. For more information, please visit www.mclaneco.com .
JOB SUMMARY / GENERAL DESCRIPTION:
Responsible for maintaining ongoing daily communication and follow-up relationship with host customer, for assigned McLane Divisions, to ensure data accuracy, delivery execution, credit and returns and order capabilities are in line with best practice and communicated effectively. Position would act as an internal Project Manager, focused on McLane related initiatives and process improvements. This role will have project management tasks in coordinating responsibility and duties related to initiative development and completion. Mostly task driven, the function is intended to provide McLane and Walgreens with a resource to handle the on-going activities necessary for improved business interaction.
ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES:
Other duties may be assigned. A teammate in this position must have the ability to:
Manage customer service e-mail on behalf of the host customer in order to dispatch issues to appropriate team for resolution.
Facilitates the resolution of issues and errors by reviewing the help/fix it ticket system and determining the appropriate internal or external team to whom to assign for resolution.
Analyzes weekly reporting to scorecard issues to identify patterns and priorities for process improvement and changes.
Provide weekly communication including but not limited to operational impacts to store level.
Establish an effective liaison between McLane drivers, buyers and divisions in order to streamline customer service needs
Adapt to and learn the host customer’s computer interface
Resolve store issues as they arise
Locate incoming shipments for the customer by communicating with the involved division customer service and driver teams
Conduct telephone meetings with store personnel and Divisions’ assigned Customer Service Representatives’ to identify areas for process improvement
Address any stores or customer headquarters account issues that pertain to issue resolution, feedback requests and division support to resolve customer conflicts.
MINIMUM SKILLS AND QUALIFICATION REQUIREMENTS:
A teammate in this position must possess:
A Bachelor’s Degree preferred
Minimum of two years of work experience with experience preferred in areas such as marketing, sales, customer service, logistics, procurement, project management, or supply chain.
Exhibit excellent written and verbal communication skills
Ability to interact effectively with multiple levels including customer store managers, customer service, drivers and peers.
Advanced Microsoft Suite experience
Excellent verbal and written communication skills
Ability to define problems, collect data, establish facts and draw valid conclusions
Teammate will work onsite at customer location in Northbrook, IL
M c LANE BENEFITS
McLane offers competitive pay and benefits including medical, dental, vision, life insurance, STD/LTD and 401(k).
Candidates must pass a background check, drug screen and other job requirements.
McLane is an EOE AA M/F/Vet/Disability .