Veterans Affairs, Veterans Health Administration Pharmacy Technician (Pharmacy Call Center) INTERMITTENT in Northport, New York
Veterans Affairs, Veterans Health Administration
1 vacancy in the following location:
- Northport, NY
Work Schedule is Intermittent - Intermittent
Opened Monday 10/10/2016 (11 day(s) ago)
** Closes Monday 10/31/2016 (10 day(s) away)
Vacancy Identification Number (VIN) 1820669
OUR MISSION:To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" by serving and honoring the men and women who are America's Veterans.
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information about the Northport VA Medical Center, please visit: http://www.northport.va.gov
Note: The full performance level of this vacancy is GS-5. The Professional Standards Board (a peer-review group) will review the selected candidates education and/or experience and recommend the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate.
Relocation Expenses:Relocation expenses are notauthorized for this position.
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
An Intermittent Appointment is used when the need for services is of such a nature that it is not possible OR desirable to establish a regular and re-arranged schedule. Intermittent (temporary) employees are utilized during emergencies OR to cover during absences of regular staff. Temporary intermittent employees are ineligible for participation in the Federal employee benefit programs.
This position functions primarily in the VISN 3 Virtual Pharmacy Call Center, located on the campus of the NorthportVeteransAdministrationMedicalCenter. The call Center provides virtual services to all VISN 3 Outpatient Pharmacy departments within VISN 3 during normal business hours. The incumbent is responsible for a full range of pharmacy technician and customer service duties related to assisting veterans served by any of the VISN 3 Veterans Administration Medical Centers. Assignments involve the provision of telephone assistance to patients and/or their representatives, and hospital staff, including triaging veteran issues requiring local pharmacy resolution. The work product directly affects the timeliness, quality and effectiveness of local outpatient pharmacy services through the VISN. Candidates must demonstrate strong verbal communication skills. Must be able to articulate information in a clear and concise manner. Strong command of the English language. Must demonstrate empathy with callers. Must demonstrate ability to defuse potential customer conflict utilizing the appropriate tone, support, questions and or counsel.
SCOPE OF ASSIGNED DUTIES
Duties may include, but are not limited to, the following:
**Answer telephone calls received in the VISN Call Center, triaging calls to decide when professional intervention from the Clinical Pharmacist is necessary, and answering all other calls as appropriate providing assistance to the customer to the fullest extent possible.
**Assess nature of telephone calls in customer service area to relay potential problems and/or trends to supervisor for Quality Improvement purposes, continuously seeking to improve processes.
**Operate and maintain complicated computer, telephone, facsimile, and photocopy equipment.
**Accurately interpret information derived from VISTA and/or CPRS to answer patient queries about the status of a prescription.
**Answer questions from Pharmacy and non-Pharmacy personnel regarding drug distribution. Identifies potential problems and assists with the resolution of these problems, alerting the Clinical Pharmacist to the need for clinical intervention when necessary.
**Participate in total quality improvement activities by assisting with the collection of data used for the purpose of improving quality of customer service provided.
**Assist in all aspects of operations of the VISN 3 Call Center, as assigned and/or as time permits, to maintain the consistency of overall Customer Service applications.
- Not Required
- Must pass pre-employment examination
- Must be proficient in written and spoken English
- Designated and-or Random Drug Testing required
- Background and-or Security Investigation required
- Must be a US Citizen
- U.S. citizenship.
- A high school diploma or equivalent OR at least 3 months experience
- Must be proficient in spoken and written English
- Certification by the National Pharmacy Technician Certification Board (PTCB) is highly desirable
In addition to the basic requirements noted above, candidates must meet the grade requirements as noted below.
GS-5: Successful completion of a 4 year course of study above high school leading to a bachelor's degree that included at least 24 semester hours of courses related to pharmacy or pharmacy technology; OR successful completion of pertinent specialized training courses in pharmaceutical and pharmacy services while serving in the Armed Forces is creditable on a month-for-month basis up to the 1 year of experience required for the GS-5 level; OR at least 1 year of experience equivalent at the GS-4 grade level as described above. In addition, the candidate must demonstrate the following Knowledge, Skills, and Abilities:
Working knowledge of drug use and dosage forms available to be able to screen drug orders for propriety and assist the Clinical Pharmacist in solving potential problems.
Working knowledge of computer systems, as they apply to the dispensing of outpatient prescriptions and the records thereof.
Knowledge of the laws, regulations and official policy concerning drug procurement and security and dispensing, to conform to legal and professional requirements of pharmacy practice.
Ability to operate and care for automated dispensing devices and equipment.
Knowledge of, and ability to perform, aseptic technique.
Knowledge of basic inventory procedures.
Technical knowledge of drug and medication brand names, generic names/chemical names, general and special storage requirements, expiration date requirements, manufacturer/distributor sources, dosage forms, applicable systems of weights and measures, and medical terminology.
NOTE: The GS-5 grade level represents the full performance level for a Pharmacy Technician. Employees at this grade level serve as staff pharmacy technicians receiving little guidance from more experience staff members for more complex patients and procedures, and require minimal supervision.
NOTE: Creditable Experience must have required the use of knowledge, skills, abilities and other characteristics associated with the scope of pharmacy technician practice as noted above. Part time experience as a pharmacy technician is credited according to its relationship to the full time work week.
*In order to qualify for this position at the GS-5 grade level, your resume must reflect the education and/or experience as noted above. So that we may make an appropriate qualification determination, please be clear, specific, and as detailed as possible as we may not make assumptions regarding your experience. *
*PLEASE NOTE: * Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Physical Requirements: Computer keyboard activity and computer monitor use is frequently performed. Hearing acuity is required for phone communication, patient counseling and professional communication. The incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations and able to shift priorities based on patient needs. Works closely with others.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.
Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference. You will not be contacted for additional information.
What To Expect Next
After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements. You will be notified when this decision is made.
Temporary Intermittent employees are ineligible for participation in Federal employee benefit programs.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
Salary Range: $36,515.00 to $47,468.00 / Per Year
Series & Grade: GS-0661-05/05
Promotion Potential: 05
Supervisory Status: No
Who May Apply: United States Citizens
Control Number: 452797200
Job Announcement Number: 632-JB-17-BF-1820669