MasterCard Senior Specialist, Global Customer Service in O'Fallon, Missouri
Who is MasterCard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Senior Specialist, Global Customer Service
Global Customer Service (GCS) acts as a single point of contact for our external customers and internal business partners. GCS completes analysis of wide variety of customer business and technical inquiries, providing end-to-end ownership. GCS is in essence The face of MasterCard to ensure our customers receive world class support. \n\nPurpose of job\nGlobal Customer Service provides operational and technical support for customers by proactively analyzing a wide variety of issues, determine needed actions, and follow through to resolution. We interact with customers to provide information in response to inquiries about products or services, handle, resolve or coordinate the resolution of customer issues. \n\nYou are the right fit for this job if you: \n-Are motivated to be a part of driving a world beyond cash\n-Can apply various learning experiences to proactively anticipate problems and create effective solutions. \n-Enjoy finding creative solutions to problems and working with others to implement them according to MasterCard and customer needs. \n\nRole\n\nAs a Senior Customer Support Specialist, you will:\n-Demonstrate strong technical competency and the ability to absorb and apply operational information to business solutions.\n-Need the ability to adapt personal work style to accommodate an ever changing, diverse and global environment and to organize and prioritize multiple tasks simultaneously based on current business needs. \n-Apply knowledge of current MasterCard business process and products to maintain and enhance solutions, including identifying opportunities for automation. \n-Provide world class customer experiences and integrate new products into existing B2B support models \n-Need the ability to teach and provide coaching to others and be a Subject matter expert in at least one core discipline\nThis position requires limited supervision and applicants must possess demonstrated leadership qualities. \n\n\n\nAll About You\n\nTo be successful in this job you should possess: \n-A Bachelors degree or equivalent work experience with emphasis in business, finance or information technology \n-Superior skills supporting internal and external customers \n-Financial acumen and strong understanding of the four party payment process model\n-The ability to collaborate with others in support of products, processes and problem resolution. \n-The ability to negotiate, resolve and present to internal/external customers. \n-The ability to participate in customer visits for training, education and operational support. \n-Excellent interpersonal skills and written and verbal communication skills. \n-Intermediate to advanced computer skills (Mainframe, Microsoft Office). \n-Strong analytical, problem resolution and project management skills, including negotiation and conflict resolution. \n\nWork Conditions\n-Business dress code may be required at times
Equal Opportunity Employer
Requisition ID: R-40341