Washington State Case Manager WMS2 in Olympia, Washington


The Department of Enterprise Services (DES) delivers high quality, cost-effective support services to state government.

Enterprise Services features expertise in contract management, human resources and employee training, public works project management, and the care and stewardship of the State Capitol grounds and buildings.

The department's goal in every transaction is to deliver innovative, responsive, cost-effective and integrated solutions and services to meet the diverse needs of our customers.

LEAN CULTURE: DES is on the leading edge in adapting Lean principles and methods to state government. We are fully committed to continuous process improvement and invite you to join our team. Once on board, you will become an integral part of our journey to transform DES into a world class, customer focused organization. To learn more about DES Lean culture, visit Lean Culture at DES.

PROGRAM PROFILE: The Office of Risk Management (ORM) administers the Self-Insurance Liability Program. This program investigates, processes, and adjudicates all tort and sundry claims filed against Washington state agencies. ORM also manages risk financing (including commercial insurance), provides loss prevention services, and administers the loss prevention review team program. In addition, it provides oversight of joint self-insured local government property/liability programs and individual or joint self-insured local government employee health and welfare benefit programs.. Learn more about what we do and provide: Risk Management.

This recruitment is open until filled and the hiring manager reserves the right to make a hiring decision at any time. We encourage you to apply early, as first round application reviews will begin the week of October 24, 2016


In this position, you will be assigned claims and lawsuits dealing with employment liability, personal injury and property loss. In most cases, there will be issues with liability and defenses, including the amount necessary to successfully resolve the claim/lawsuit. Some claims have long-term policy and financial implications for the state and its client agencies. You will also track the type of loss in the claims and cases and work with the loss prevention manager to help implement the statutorily mandated loss prevention programs statewide. If this sounds like something that excites you, we encourage you to apply!

Some of what you will enjoy doing include:

  • Identify the client's needs for claim/case/loss information and help develop periodic reports that best respond to those needs.
  • Master the facts underlying the claim or lawsuit at an early stage.
  • Set a monetary reserve amount that correctly reflects the state's probable monetary exposure and consults with the client and assigned Assistant Attorney General. Completes periodic review of reserves.
  • Resolve cases/claims to minimize unjustified and excessive payouts and judgments.
  • Utilize principled settlements to resolve claims and lawsuits.
  • Attend case evaluation conferences and mediation sessions.
  • Perform regular reviews of the progress of a lawsuit and summarize these reviews in iVOS.
  • Keep informed of new legal authority and any federal or state laws or regulations with which the ORM must comply, including electronic discovery rules, public records laws, Medicare Secondary Payer, Medical Malpractice Reporting to the Insurance Commissioner and Internal Revenue Service regulations concerning tax reporting.
  • Maintain delegated authority to approve settlements up to $500,000.
  • Identify matters that are reportable to the excess insurance carriers. Work Environment

This position works in a standard office environment. Occasional minimal travel is required. The typical work schedule is 40 hours per week. This position is overtime exempt and will be required to work additional unscheduled hours to meet business needs. Qualifications

The Office of Risk Management is most interested in those candidates who meet or exceed the following criteria:


A Law degree from an accredited college or university approved by the Washington State Bar Association or admission to the Washington State Bar.


Five (5) years of experience in evaluation, investigation and settlement of claims, including assessing tort legal liability.


  • Experience with Washington State's centralized claim tracking system - iVOS.
  • Knowledge of the state's ethics requirements, legal ethics and rules of evidence.
  • Knowledge and experience with the state's waiver of sovereign immunity and legal requirements for negligence.
  • Knowledge of employment law as it pertains to discrimination, retaliation, constructive discharge, failure to accommodate, or similar situations which may result in tort causes of action.
  • Knowledge and experience with tort theories and defenses, including but not limited to highway design, recreational activity liability and defenses, supervision of inmates/offenders, false imprisonment, inmate rights, social worker liability, negligent supervision, police liability, premise liability, auto liability, joint and several liability and comparative negligence.
  • Knowledge and experience with qualified immunity, discretionary immunity, prosecutorial and judicial immunity, the public duty doctrine, collateral estoppel, the Tegman, Taggart and Joyce decisions and other major decisions involving liability of the state.
  • Experience with general investigative practices and the investigation of tort claims, interviewing techniques and settlements and civil court procedures.
  • Knowledge and understanding of Lean principles and its applications.
  • Knowledge of enterprise risk management principles and loss prevention principles. As a WMS manager for DES, this position requires the incumbent to model effective statewide leadership competencies. These include (among others) the following:

  • Ethics and Integrity

  • Customer Focus
  • Accountability
  • Communicates Effectiveness
  • Creative and Innovative Thinking
  • Performance Leadership Supplemental Information

In addition to completing the online application, applicants must attach the following documents to their profile in order to be considered for this position:

  • A letter of interest, describing how you meet the specific qualifications for this position;
  • A current resume, detailing experience, and education; and
  • A list of at least three (3) professional references with current telephone numbers.


  • The initial screening will be solely based on the contents and completeness of the "duties summary" section of your application in Careers.wa.gov, completeness of the application material submitted, and the supplemental questionnaire.
  • A resume will not substitute for completing the "duties summary" section of the application. Responses to the supplemental questionnaire regarding work experience must be reflected in the "duties summary" section of the application.
  • By submitting materials you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed.
  • Prior to any new appointment into Department of Enterprise Services, a background check will be conducted.


Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214, or other verification of military service. Please blackout any personally identifiable data such as social security numbers.

Note: Applicants claiming veteran's preference points must attach the documentation with each on-line application. If you do not provide appropriate documentation to qualify for these preference points, the points will not be awarded.

For additional information on Veteran's Preference and guidance on how to determine if you are eligible,click here.

We thank you and are grateful for your service

Should you have any questions regarding this position or the online application, contact Angie Anderson at (360) 407-8446 or jobs@des.wa.gov and use reference number: CPRM-013

The State of Washington is an equal opportunity employer. Persons with a disability who need assistance with their application or that need this announcement in an alternative format, may call (360) 664-1960 or toll free (877) 664-1960. TTY users should first call 711 to access theWashington Relay Service.

Job Type: Full Time - Permanent

Job Number: 2016-CPRM-012

Department: Dept. of Enterprise Services

Closing: Continuous

Agency: State of Washington

Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504.

Website: http://www.careers.wa.gov

Salary: $75,000.00 - $95,000.00 Annually

Location: Thurston County – Olympia, WA