Washington State Hearings Support Manager 1 – Hearings & Interviews in Olympia, Washington


How we do it! (Mission): With a strong commitment to great service, we advance public safety and consumer protection through licensing, regulation and education, and we collect revenue that supports our state's transportation system.

Why we do it! (Vision): Proudly earning Washington's confidence every day through the highest level of service and commitment to public safety.

Why be a part of it: Find out what employees have to say about our Culture and Diversity!

The Position: The Hearings and Interviews Unit within the Programs & Services Division is looking for an experienced professional to join their team as a Hearings Support Manager. The unit conducts legal proceedings under Title 46 RCW when an individual driver requests a hearing to contest a proposed suspension, revocation, cancellation or denial of their driving privilege. The unit conducts approximately 10,000 administrative hearings and interviews annually by either upholding, rescinding or modifying proposed actions based on applicable statute, case law and DOL policy. As a Hearings Support Manager you will responsible for supervising staff who support the work of Hearings Examiners by opening cases, scheduling matters, assembling the administrative record, closing a matter, and adjusting the driver record. The Hearings Support Manager is responsible for improving processes and procedures in a manner that minimizes mistakes and meets critical deadlines. The Hearing Support Manager will also play a key role in leading staff through upcoming technological changes to the unit's case management systems. The Hearing Support Manager responds to inquiries and complaints from attorneys, law enforcement, the judicial system, and the public in a manner that is consistent with DOL's customer service mission. The successful candidate has the demonstrated ability to lead a team through change, develop training, apply sound human resource practices, communicate effectively in writing and orally, maintain confidentiality, tolerate stress in adverse environments and accept responsibility for the quality and timeliness of work to meet or exceed predetermined goals and objectives, all with little need for oversight.

What you will do: The Hearings Support Manager duties include, but are not limited to the following:

  • Supervising and training all unit support staff (Customer Service Specialist 2s and Hearing Schedulers) that support the adjudicative work performed by Hearings Examiners.
  • Ensuring daily activities are performed by support staff and that staff are held accountable to job expectations and deadlines mandated by law.
  • Determining the distribution of work and resolves workload conflicts to meet deadlines and minimize overtime.
  • Developing and implementing procedures and processes related to maintaining an efficient management of unit's workflow (including intake, adjusting the drive record, preparing evidence, correspondence, scheduling, case closure and preparation of the appellate record).
  • Leading others in transitioning from computer programs and systems currently used to manage the unit's cases to a single customer-centric system.
  • Maintaining a cooperative working relationship with customers impacted by the unit's workflow; including Hearing Examiner 3s, other internal DOL units and external stakeholders.
  • Understanding, interpreting and responding to questions and complaints about licensing laws, policies and procedures related to the hearings unit.
  • Reviewing and analyzing new state statutes, federal regulations and rules for potential impacts to case workflow.

Working Conditions The applicant must be willing and able to do the following:

  • Hours beyond 40 as required.
  • Work in office setting.
  • Flexibility in scheduled days.
  • Work Outdoors.
  • Travel local and statewide with overnight using either state or personal vehicle. * Required Qualifications *

  • A Bachelor's degree in court administration education, public administration, political science, or closely related field.


  • Four years of legal experience interpreting and applying statutes and rules gained from working in a regulatory compliance environment, law firm or in-house legal department.


  • Two years supervisory experience.
  • Excellent oral and written communication skills.
  • At least one or more years experience using MS Office application : WORD, Excel, PowerPoint and Outlook. Preferred Qualifications and Competencies: Additional consideration may be granted to applicants who also meet the following:

  • Experience utilizing LEAN process improvement tools and concepts.

  • Ability to read an individual's drive and/or vehicle record and take appropriate action based on licensing laws, rules, policies, procedures or applications. PLEASE NOTE: To take advantage of veteran's preference, please do the following:

  • Email DD214 (Member 4 copy), NGB 22 or signed verification of service letter from USDVA

  • Use a subject line of "HSM 1 – Hearings Unit".
  • Include your name in the message as it appears on the application you submitted through the careers.wa.gov system.
  • Send to HrRecruit@dol.wa.gov The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to six months.

*How to Apply: * Failure to follow the application instructions below may lead to disqualification. To be considered for this vacancy, please select the large Apply button at the top of this job announcement. If you haven't already done so, you will need to create an applicant profile and include the following information:

  • A letter of interest clearly addressing your interest in the specific position and demonstrating attention to detail.
  • Your chronological résumé depicting work experience and/or education.
  • A list of at least 3 professional references including names, professional titles, and current phone numbers. Only candidates who reflect the minimum qualifications on their State application will be considered. If you have questions about the process, or need assistance, please contact the recruiter listed below before the posting closes.

Contact us: * For inquiries about this position, please contact *Anu Raoat 360-902-4061 or email. ARao@DOL.WA.GOV. Please reference recruitment number 16-257.

**Persons under final consideration for initial appointment with DOL are subject to a background check.

Washington State is an equal opportunity employer. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may call the Human Resources Office at 360.902.4000 or emailhrrecruit@dol.wa.gov

Job Type: Full Time - Permanent

Job Number: 16-257

Department: Dept. of Licensing

Closing: 10/25/2016 11:59 PM Pacific

Agency: State of Washington

Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504.

Website: http://www.careers.wa.gov

Salary: $3,807.00 - $5,001.00 Monthly

Location: Thurston County – Olympia, WA