Washington State Investigator 1– License Integrity Unit in Olympia, Washington
The Department of Licensing (DOL) impacts more citizens directly than any other state agency. With a strong commitment to great service, we advance public safety and consumer protection through licensing, regulation and education, and we collect revenue that supports our state's transportation system.
Job posting has been re-opened once again and the candidates who have applied earlier need not apply.
The Position: Are you an investigator, professional with strong investigative experience? Are you looking to join a team of highly diverse professionals within a fun, fast-paced and dynamic working environment? The License Integrity Unit within the Programs & Services Division is looking for a strong, experienced professional to join their team as an Investigator 1 (Inv -1).This unique opportunity will offer the successful candidate to ensure public safety related to the issuance of Washington driver licenses, identification cards and vehicle titles and registrations, conduct investigations into driver license/identification card fraud through the use of Facial Recognition System (FRS) conduct routine investigations into vehicle title fraud regarding a single transaction.
As an INV1 you will interact with the Washington State Patrol & Identity Theft Unit (WSP/ITU), in an effort to combat identity crimes through public education, victim assistance, and successful criminal prosecution of those cases assigned to LIU. The ideal candidate will feel confident moving into their new role and the fact that this work requires skills for communicating verbally and in writing, for dealing efficiently and effectively, intellectually with diverse clients, for responding to an array of customer issues and concerns, maintaining confidentiality, tolerating stress in sometimes adverse working conditions, accepting responsibility for the quality and timeliness of work that meets or exceeds predetermined goals and objectives, all while effectively collaborating with others, carefully approaching their work, and positively representing the DOL and Division to customers, licensees, external groups and organizations.
What you will do: The duties also include, but are not limited to the following:
- Conducting daily reviews for potential matches in the Facial Recognition System and uses information and data obtained from the Facial Recognition System to identify potential fraud when a single photo is discovered and matched with multiple names attached.
- If a match is discovered use DOL systems to gather personal information and demographics. If fraud is identified, create files with the information and research and forward to the supervisor.
- Conducting, investigating, prioritizing cases and other duties assigned by Investigator 3.
- Utilizing original information from the case file, DOL and outside data sources to conduct in-depth investigations of suspect, victim and alias.
- An interview with the suspect may occur based on the information found.
- Writing chronological reports containing substantiating facts and documents the determination that a state and/or federal law has been violated.
- Conducting address investigations involving drivers who may not live at the address shown on their license.
- Utilizing original information from the case file, DOL and outside data sources to conduct research and investigation.
- Utilizing information from title fraud alerts, reports and DOL systems to conduct research and investigations of title fraud allegations.
- Collaborating with Training and Technical Services staff, LSRs, agents and subagents to assist potential victims of address fraud, ID theft, and vehicle title fraud via email, phone, one line messages, etc.
- Providing potential victims with guidance and support upon researching DOL systems, such as FRS, DOL Online, Photo Verification and Imaging. Correct and/or revert records and take administrative action, as necessary.
- Respond to law enforcement and other governmental agencies' email requests for information. In accordance with RCW 46.20.118.
Providing vital assistance to stakeholders and customers regarding explanation or interpretation of agency programs, policies, procedures, WACs and RCWs and management decisions. Why work at DOL? We are spearheading efforts to building a culture where employees are:
Excited to come to work
- Valued for their skills and talents
- Included in process improvements that impact their work
- Trusted to make decisions
- Empowered to fix what bugs them
- Creating more value for our customers
- Helping build trust in government Find out what OUR OWN have to say about our Culture and Diversity*!*
Working Conditions The applicant must be willing and able to do the following:
- Work in an office setting
- Travel in the local area using state vehicle
- On call availability
- Fingerprint-based background check Required Qualifications: Completion of High School /GED
Two years of qualifying investigative experience gathering and substantiating facts through the use of investigative duties as follows
- researching and analyzing records and developing case files;
- obtaining statements of fact or depositions; and
- writing reports to establish proof of facts to be used as evidence in a court or administrative hearing.
- OR Two years of college-level course work with emphasis in law or one of the criminal justice disciplines or directly allied field may be substituted for the required experience for all but one year of the required investigative experience.
PLEASE NOTE: To take advantage of veteran's preference, please do the following:
- Email DD214 (Member 4 copy), NGB 22 or signed verification of service letter from USDVA
- Use a subject line of "Investigator 1 – License Integrity Unit".
- Include your name in the message as it appears on the application you submitted through the careers.wa.gov system.
- Send to HrRecruit@dol.wa.gov The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to six months.
*How to Apply: *
Failure to follow the application instructions below may lead to disqualification.
To be considered for this vacancy, please select the large Apply button at the top of this job announcement. If you haven't already done so, you will need to create an applicant profile and include the following information:
- A letter of interest clearly addressing your interest in the specific position and demonstrating attention to detail.
- Your chronological résumé depicting work experience and/or education.
- A list of at least 3 professional references including names, professional titles, and current phone numbers. Only candidates who reflect the minimum qualifications on their State application will be considered. If you have questions about the process, or need assistance, please contact the recruiter listed below before the posting closes.
For inquiries about this position, please contact Anu Raoat 360-902-4061 or email email@example.com Please reference recruitment number 16-256.
**Persons under final consideration for initial appointment with DOL are subject to a background check.
Washington State is an equal opportunity employer. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may call the Human Resources Office at 360.902.4000 or emailHrrecruit@dol.wa.gov.
Job Type: Full Time - Permanent
Job Number: 16-256
Department: Dept. of Licensing
Closing: 11/2/2016 11:59 PM Pacific
Agency: State of Washington
Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504.
Salary: $2,857.00 - $3,721.00 Monthly
Location: Thurston County – Olympia, WA