American National Bank (ANB) Teller in OMAHA, Nebraska
Description PERSONAL FINANCES: Must have the ability to manage personal finances.
JOB SUMMARY: Provide our customers with fast, friendly customer service by always adhering to common courtesies with every customer. Efficiently and accurately process customer transactions while adhering to all required policies and procedures. Tellers also support the sales process in the branch by identifying customer needs, promoting current offers and referring customers to other colleagues for assistance with financial solutions.
As a valued colleague of American National Bank you play a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner. Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and insure that the customer’s best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time.
KEY RESULT AREAS 1. Customer Service 2. Operational/Procedural Activities 3. Referrals
COMPLIANCE: In addition to the employee’s regular responsibilities American National Bank realizes that a cohesive Compliance Program is the responsibility of every employee in the bank to ensure compliance with applicable consumer protection laws and regulations. Total bank support is required, but the Audit Committee and Management acknowledge that their influence, direction, and guidance are critical to implementing an effective Compliance Program. It is also a requirement that all employees especially Management and Officers demonstrate unequivocal support of the Compliance Program so that all bank employees understand and perceive the importance of the Compliance Program. Management's involvement will be critical to administering an effective Compliance Program.
ESSENTIAL JOB FUNCTIONS: 1. Attract and retain customer relationships by extending a warm welcome and common courtesies to every customer and by providing accurate and timely service, which includes, but is not limited to, cashing checks, accepting deposits and withdrawals, handling loan and credit card payments, dispensing monetary instruments and bonds, within established guidelines to ensure an excellent customer experience at every point of contact. 2. Balance and proves cash daily to maintain accurate transactions processed. Identifies payees and verifies signatures and endorsements, remains up-to-date on all security procedures. 3. Answers telephone inquiries and provides information in accordance with company policies, while delivering an exceptional customer experience. 4. Protect the Bank's financial interests by complying with internal and external policies, procedures, and regulations. 5. Learn the bank’s products and services to retain and enhance customer account relationships. Identify opportunities to resolve customer needs and refer the customer to Bank Colleagues who can help meet their needs. Share product and service promotions and new opportunities with our customers. 6. Support and service fellow colleagues within and outside of the banking office by adhering to the company’s vision and values. 7. Perform office and administrative duties such as: requisitioning supplies. 8. Service the ATM machines, safe deposit area, vault and night drop, as assigned. 9. In offices with Safe Deposit functions: monitor access to safe deposit boxes, open new safe deposit accounts, maintain lease agreements, and answer any questions to ensure client satisfaction and safety.
NECESSARY KNOWLEDGE, SKILLS & ABILITIES: 1. The interpersonal skills necessary to make a good first impression, relate to and empathize with other people, and maintain a friendly, cheerful, and courteous demeanor throughout the day. 2. Preferred Experience: Less than 2 years Demonstrated customer service skills, 6 months of cash handling experience, computer experience, and sales and/or retail experience. 3. Special Skill Requirements: 4. Verbal Communication 5. Written Communication 6. Mathematical 7. Other: Attention to detail 8. Operate Office Equipment 9. Microsoft Office
EDUCATION & EXPERIENCE: 1. Required Education: Currently enrolled in high school coursework working towards high school diploma or equivalent. 2. Preferred Education: High School or equivalent combination of education and experience 3. Required Experience: Demonstrated customer service skills and computer experience. 4. Based upon both job expectations and level of knowledge and experience, may be asked to complete additional educational training.
OTHER DUTIES AND RESPONSIBILITIES 1. Performs other duties as assigned
JOB REQUIREMENTS 1. Need to work flexible hours - mornings, early evenings and some weekend hours 2. Adherence to Company policy and procedures is required. 3. Perform duties in accordance with the Vision & Values of American National Bank 4. Regular attendance is required. 5. Basic math and reading skills, and attention to detail. 6. Use of basic office equipment (e.g., photocopier, voice mail, "fax" machine, calculator, multiple line telephones, typewriter, computers etc.). 7. Represent the organization in a professional and positive manner.
NOTE: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be constructed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
EO/AA: American National Corporation (including all affiliates) (“ANC”) is an Equal Opportunity/Affirmative Action (EO/AA) employer. ANC considers applicants for all positions, and employees are treated equally during employment, without regard to race, color, religion, gender, national origin, age, disability, marital status, protected veteran status or any other prohibited basis of discrimination, as provided under applicable state and federal law.
Federal and state law obligates us to provide reasonable accommodation to the known disabilities of applicants and employees, unless to do so would pose an undue hardship. Please let us know if you need an accommodation to complete the application process or to perform any essential elements of the position you are applying for. You may do so by contacting the Human Resources Employment Department at email@example.com.
Requisition Number: 16-0164
Company: American National Bank
Title: (ANB) Teller
Department: Retail - Millard
Employment Type: Part Time
Total Hours Per Week: 20