Avispa Technology B2B Customer Support Associate 2276.1i in Omaha, Nebraska

B2B Customer Support Associate


• Handle inquiries of the Billing Support queue, supporting all invoicing and billing support functions for external and internal customers • Process invoices and customer account amendments in a timely and accurate manner • Ensure deliverables are met as per defined targets and SLA’s for nonstrategic clients • Effectively manage all Billing Support queries by collaborating cross functionally and with management • Research complex accounting errors or billing discrepancies, utilizing system functions to ensure compliance with applicable controls • Partner with International counterpart ensuring that efficient processes aligned globally are being followed • Ensure daily deliverables are met in terms of defined targets & SLA’s • Drive process improvements in the area of accounts receivables, cash applications, credit management, and collections • Perform additional duties as required

Basic Qualifications:

• 1+ years of customer service experience • Entry-level queue experience • Attention to detail and the ability to prioritize and resolve issues with a high degree of precision • Strong interpersonal skills, including the ability to communicate effectively in English, verbally and in writing

Preferred Qualifications:

• Salesforce and/or Oracle experience • Ability to work in a high volume environment • High energy • Ability to process multiple cases in a timely and accurate manner

$15-$20 Per Hour, depending on experience Omaha NE 68144 3 Month Assignment