First National Bank Director, Digital Solutions in Omaha, Nebraska
JobTitle: Director, Digital Solutions
Date Posted: 09/21/2016
Location: Omaha - First National Tower
Schedule: M-F 8-5
Full/Part Time: Full-time
Posting Category: Professional
External Posting Code: CL
This role is tasked with launching and overseeing programs to introduce new best practices from within payment and financial technology spheres, as well as experimenting with innovative initiatives inspired by other industries, emerging digital trends, and the team's own inspiration. In-depth analysis of the payments space, including but not limited to money movement, P2P, mobile payments, integration of third-party APIs, etc. with focus on both the Retail and Credit Card businesses. Identification of gaps in the current business plan and build out a strategy to close those gaps. Understand internal customer adoption trends, industry benchmarks, partner requirements. Present analysis and strategy recommendations to senior management teams.
Essential Duties and Responsibilities:
Play a leadership role in the development of a bolder and broader progressive model that grabs attention, drives engagement, and enables the bank to collaborate on project that will align the bank to be able to respond and achieve our customer's and partner's financial and digital needs into the future.
Responsible for the 3-18 month planning, development, and implementation of the Innovative Payment Strategic Digital Roadmap that defines the payment platforms, solution development and digital customer experiences that the bank and its strategic partners agree to deliver with direction and collaboration from partners, stakeholders and management committee members.
Be a champion of new customer centric methodologies in the approaches we utilize to define solutions and capabilities that enhance the end user's experience with our payment products and services for customers, partners and internal teams.
Advocate and support broad adoption of digital best practices in testing, monitoring, engagement, targeting, and other optimization across email, web and social/mobile channels. Communicate and advocate for innovative digital team's value and purpose in the bank, including both successes and failures -- to drive adoption of more effective practices and support a culture of innovation within the bank
Evaluate technologies and make recommendations to leadership member on needed responses or adaption needs based on market trends, banks goals and customer needs.
· Bachelor's degree
· 8+ years of experience in large size companies in the payments space
· Product roadmap and strategy ownership experience
· Excellent communication skills and ability to interact with customers, senior executives, development resources, industry participants, and partners
· Experience with web and mobile applications and development
· Knowledge of Consumer Banking systems and processes preferred
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
Click here to download 'EEO Is The Law' Self-Print Poster: https://firstnational.igreentree.com/CSSInternal/EEOCDocs/eeocposter.pdf
Click here to download 'EEO Is The Law' Supplemental: https://firstnational.igreentree.com/CSSInternal/EEOCDocs/eeocsupplement.pdf