American National Bank Relationship Banker II in Omaha, Nebraska
Description PERSONAL FINANCES: Must have the ability to manage personal finances.
JOB SUMMARY: Under direct supervision of the Bank Manager, the successful colleague will be responsible for selling American National Bank products to existing customers and prospects. Bankers are responsible for identifying, expanding and deepening customer relationships through profiling and then recommending appropriate deposit and lending products and services. The colleague in this position may also provide exceptional customer service through efficient and accurate processing of customer transactions.
Strive to deliver a satisfying customer experience by fulfilling service requests and providing efficient and accurate transaction processing. Support the operational integrity of the branch.
Achieve individual and branch team goals.
Responsible for selling American National Bank products to existing customers and prospects. Responsible for expanding and deepening customer relationships by identifying and matching customer needs throughout Commercial, Wealth, Treasury, Mortgage and Retail Departments.
As a valued colleague of American National Bank you play a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner. Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and insure that the customer’s best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time.
Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act.
Responsible to report any procedure or process that doesn’t meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through American National Bank’s anonymous Ethics Hotline.
KEY RESULT AREAS Sales and activity tracking Operational/Procedural Activities Cross-Sell
COMPLIANCE: In addition to the employee’s regular responsibilities American National Bank realizes that a cohesive Compliance Program is the responsibility of every employee in the bank to ensure compliance with applicable consumer protection laws and regulations. Total bank support is required, but the Audit Committee and Management acknowledge that their influence, direction, and guidance are critical to implementing an effective Compliance Program. It is also a requirement that all employees especially Management and Officers demonstrate unequivocal support of the Compliance Program so that all bank employees understand and perceive the importance of the Compliance Program. Management's involvement will be critical to administering an effective Compliance Program.
ESSENTIAL JOB FUNCTIONS: 1. Identify needs and refer customers to business partners within and across lines of business who can best meet those needs. Sell bank products to new and existing customers, using the established company sales process while maintaining sales and procedural proficiency in all services offered at the bank 2. Opens deposit and loan accounts, verifies and processes changes to existing accounts, answers customer questions and resolves related account problems. Requires understanding of sales, products, benefits, account ownership, forms, and procedures. Ensure that new accounts are properly processed and cross-sell opportunities are identified and pursued. 3. Ensures positive public perception by extending a warm welcome to existing or potential customers, and identifying their needs, presenting solutions through product benefits, overcoming resistance, completing the sale, and nurturing relationships, personally committing to consistently exceed customer expectations, every time, everywhere. 4. Prepare all documents and paper work, assist customers with signing documents necessary to complete transactions, receive initial deposits and/or transfer funds from existing accounts or prepares sight draft to obtain funds. 5. Maintain sufficient proficiency and accuracy in Teller operations to perform all teller related transactions including inquiries and new account posting while exceeding customer expectations. 6. Assists the Bank Manager as needed and acts as a mentor and trainer for other Personal Bankers within an office or region. May help prepare reports and sales aids. Participates in community and business functions/group to ensure a positive image for the bank within their market place. 7. Opening or closing of retail bank, performing routine functions in preparation of the start or end of day’s activities including ATM balancing and/or servicing. 8. In the absence of the Bank Manager, mentor and guide Relationship Banker I’s to provide excellent customer service and identify sales opportunities while maintaining operations activities at the branch.
NECESSARY KNOWLEDGE, SKILLS & ABILITIES: 1. Verbal Communication 2. Customer Relations 3. Mathematical 4. Operate Office Equipment 5. Organizational 6. Written Communication
EDUCATION & EXPERIENCE: 1. Required Education: High School or equivalent combination of education and experience 2. Preferred Education: Associate's Degree Business or related field 3. Preferred Education: Bachelor's Degree Business or related field 4. Required Experience: 2-4 years’ Experience working in a sales and goals based environment with strong customer service focus or equivalent.
OTHER DUTIES AND RESPONSIBILITIES 1. Performs other duties as assigned.
JOB REQUIREMENTS 1. Adherence to Company policy and procedures is required. 2. Perform duties in accordance with the Vision & Values of American National Bank 3. Regular attendance is required. 4. Basic math and reading skills, and attention to detail. 5. Use of basic office equipment (e.g., photocopier, voice mail, "fax" machine, calculator, multiple line telephones, typewriter, computers etc.). 6. Represent the organization in a professional and positive manner. 7. Maintain credit exception approval percentages within corporate approved guidelines.
NOTE: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be constructed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
EO/AA: American National Corporation (including all affiliates) (“ANC”) is an Equal Opportunity/Affirmative Action (EO/AA) employer. ANC considers applicants for all positions, and employees are treated equally during employment, without regard to race, color, religion, gender, national origin, age, disability, marital status, protected veteran status or any other prohibited basis of discrimination, as provided under applicable state and federal law.
Federal and state law obligates us to provide reasonable accommodation to the known disabilities of applicants and employees, unless to do so would pose an undue hardship. Please let us know if you need an accommodation to complete the application process or to perform any essential elements of the position you are applying for. You may do so by contacting the Human Resources Employment Department at firstname.lastname@example.org.
Requisition Number: 16-0267
Company: American National Bank
Title: Relationship Banker II
Department: Retail - 144th & W Center
Location/Building: 145th & Center
Employment Type: Full Time
Total Hours Per Week: 40