Indian Health Service Medical Support Assistant (OA) in Omak, Washington

Indian Health Service
1 vacancy in the following location:
  • Omak, WA
Work Schedule is Full Time - Permanent

Opened Tuesday 10/11/2016 (11 day(s) ago)

** Closes Friday 10/28/2016 (6 day(s) away)

Job Overview

Become a part of an innovative, dynamic, nationwide organization of dedicated health care providers working to meet the individual health care needs of American Indians and Alaska Natives. Indian Health Service (IHS) employees are considerate in our care, creative in our approach, enthusiastic about our work and compassionate with our patients.

Our lifestyle is adventurous, community oriented and focused on service and problem solving as part of a professional interdisciplinary team. Join us in improving the health outcomes of 2.2 million American Indians and Alaska Natives.

This position is located at OMAK, Washington. The purpose of the position is to provide support by managing patient requests, health information, and flow of patients through the Medical Department. The position reports to the Medical Records Administrative Specialist, Colville Service Unit. The IHS is required by law to give absolute preference to qualified applicants who meet the Secretary of the Interior's definition of Indian for appointment to vacancies within the IHS in accordance with established IHS policy as outlined in the Indian Health Manual Part 7, Chapter 3. The IHS is an Equal Opportunity Employer.

  • Provide support work to medical staff
  • Receive patients, assess their needs and direct to appropriate service
  • Answer incoming calls; schedule appointments
  • Process referrals for DIRECT care patients
  • Manage incoming and outgoing patient correspondence
Travel Required
  • Not Required
Relocation Authorized
  • No
Job Requirements
Key Requirements
  • Selectee will be subject to a pre-employment fingerprint check.
  • Selectee will be subject to a background investigation.
  • ESEP appointees typically serve two year trial period.
  • More than one selection may be made from this announcement.
  • U.S. Citizenship is required
  • Selective Service Registration is required for males born after 12/31/1959
  • Selectee may be subject to a 1-year trial/or a 2-year probationary period.

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

For positions requiring positive education requirements, or if you are using education to meet all or part of the qualification requirements, you MUST submit a copy of your transcripts or an itemized list of college courses which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned) in your resume.

In order to qualify for this position, your resume must reflect sufficient experience and/or education, to perform the duties of the position for which you are applying. Your resume is key in evaluating your experience, as the work you describe on your resume relate to this position. Therefore, we encourage you to be clear and specific when describing your work experience.


Applicants may qualify based on one or more of the following: general experience, specialized experience, coursework, or a combination of experience and education. Please carefully review the requirements listed.


For GS-04:

To qualify for the GS-04 level, you must show evidence on your resume of at least one year of general experience equivalent to at least the next lower grade level (GS-03) or equivalent experience in the private or public sector. Examples of general experience that meets this requirement include: progressively responsible work that demonstrates ability to gain knowledge of, and skill in applying, standardized available medical facility services, medical terminology, and procedures of each serviced unit sufficient to: give instructions to patients and arrange appointments; schedule in-patient appointments and consultations with various clinics and services throughout the medical facility; record in patient records a variety of physicians' orders involving patient activities, diets, tests, and medications; and record telephone messages pertaining to detailed laboratory reports, x-rays, and test results, and refer urgent ones to appropriate professional staff for immediate action.OR you may substitute for experience 2 years education above high school.

For GS-05:

To qualify for the GS-05 level, you must show evidence on your resume of at least one full year of specialized experience at or equivalent to at least the next lower grade level (GS-04) or equivalent experience in the private or public sector. Examples of specialized experience that meet this requirement include: interview patients to obtain information for registration for services at a medical facility, enter required information into an automated Patient Registration System; assist patients in completing forms; determine eligibility of patients who are seeking health care services in accordance with established guidelines; explains the billing process to beneficiaries, initiate a new health record or advise to have retired patient record reactivates. Initiate admission forms. OR you may substituted for experience four years education above high school.

Combining Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grades GS-5 and below.


Office Automation (OA) Duties: In addition to meeting experience or education requirements, applicants for these positions must show possession of the following skills, as appropriate. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for three years. Agencies may verify proficiency skills of self-certified applicants by administering the appropriate performance test.

Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).

You must meet the requirements of the job by 11:59 pm (Eastern Standard Time) of the closing date: Friday, October 28, 2016

Security Clearance

Q - Nonsensitive

Additional Information
What To Expect Next

You can track the progress of your application package via your USAJOBS account. You will receive an acknowledgement from USAJOBS that your submission was successful once we have received your on-line occupational questionnaire, resume, and any supporting documentation. You will be notified of the status of your application via your USAJOBS Account after we conduct a qualification review of your complete application package. You will be contacted if further evaluation or interviews are required. Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses, through reference and/or background check, and/or verification of your education. If you are selected, you will be contacted personally by the Human Resources (HR) office posting this announcement.

You will no longer need to call the HR Office to determine your application status. USAJOBS has added an alert setting to their system to provide status updates for applicants. You can elect to activate the status updates from your USAJOBS profile at any point during the application process.

If all required documentation is not submitted with your application you will lose consideration. It is the applicant's responsibility to verify that information and documents entered, uploaded, or faxed is received, legible and accurate. HR will not modify answers submitted by an applicant.

Indian Health Service is an Equal Opportunity Employer


You can review our benefits at

Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which annual leave is earned.

Other Information

This position has promotion potential to the GS-5 grade level. Promotion to the next level is at management's discretion and is based on your demonstrated ability to perform the higher level duties, the continuing need for the higher level duties , administrative approval, and otherwise meet the qualifications and any selective placement factor.

Promotion to the next level is not guaranteed and no promise of promotion is implied.

Additional selection(s) of candidates may be possible within 90 days from the date the certificate of eligibles was issued for this announcement.

This position is covered under the Indian Health Service drug testing policy located at:


  • Security Clearance: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. You will receive instructions on how to obtain and submit fingerprints and background investigation documentation. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges.
  • Child Care Covered Position: This position is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. If you are selected, you are required to complete, sign and submit the Addendum to OF-306, Child Care; Indian Child Care Worker Position, form. Due to this requirement, the agency must ensure that persons hired for these position have not been found guilty of or pleaded nolo contendere to guilty to certain crimes.
  • Immunization: Measles and Rubella immunization required for selectees born after 1957. Seasonal Influenza immunization is required for civilian health care facility staff working in Indian Health Service health care facilities.

IHS - Operated Properties are tobacco free

Salary Range: $28,886.00 to $42,012.00 / Per Year

Series & Grade: GS-0679-04/05

Supervisory Status: No

Who May Apply: OPEN TO: Candidates eligible under Indian Preference appointing authority; All Federal employees serving on a career or career-conditional appointment; Reinstatement eligible; Veterans Preference including Veterans Employment Opportunities Act of 1998 (VEOA); Interagency Career Transition Assistance Plan (ICTAP) eligible; and Schedule A

Control Number: 453087000

Job Announcement Number: IHS-16-WR-1822737-ESEP/MP