T. Rowe Price Client Account Manager in Owings Mills, Maryland
Our mission as a leading investment management firm is to help our clients achieve their long-term financial goals. We believe our associates are the key to this mission and we are always looking for talented individuals who share our commitment to our client’s success.If you’re looking for challenging work experiences and the ability to learn in a collaborative culture, we invite you to explore the opportunities available at T. Rowe Price.
THE PRIMARY PURPOSE OF THE POSITION
The Client Account Manager serves as the operational and administrative contact at T. Rowe Price for a portfolio of TRP’s full-service, defined contribution institutional clients and is accountable for their clients’ administrative and recordkeeping service experience. As the primary point of contact for clients and their advisors, the Client Account Manager is responsible for building relationships with plan contacts, providing oversight and coordination of the daily operation of the plan, developing a strategy to aid in client retention and ensure client satisfaction and consulting with clients on operational best practices to achieve efficient and reliable plan operation.
Plan Administration – Oversees and manages the outsourcing of plan administration, meeting internal and external deadlines, to ensure operational excellence. Maintains a schedule for plan activities; leads client meetings, conference calls, and discussions for client campaigns. Effectively prioritizes work with minimal oversight to ensure deadlines are met and client inquiries and needs are fulfilled. Analyzes escalated/sensitive plan and participant issues based on consultative client discussions and research. Using independent judgment and discretion, determines the appropriate course of action and/or whether escalation is required in order to maintain client satisfaction/retention and mitigate financial exposure/impact on both T. Rowe Price and clients. Manages and directs cross-functional teams regarding client problem resolution, enhancement of services, and upgrade of systems. Directs, guides, and manages retirement plan activities in accordance with ERISA and DOL policies and plan guidelines. Keeps all interested parties up-to-date at all times.
Strategy and Consultation – Consults with and develops strategy for the assigned portfolio of RPS clients to maintain and enhance the overall relationship. Participates in consultative dialogue when attending client meetings in order to research and understand key client objectives, metrics, goals and course correction. Develops, presents, and implements strategies that offer mutual value for both client and TRP through operational reviews to improve plan administration and achieve client’s goals. Works in partnership with the Relationship Management team, RPS Operations business partner and RPS Sales to build future client retention and brand strategies.
Project Work – Participates and assists in assigned interdepartmental projects to help execute project initiatives and supply technical expertise. Works with peers and leaders in Client Admin to collect feedback and answers in regards to necessary decisions, and relays info back to the project group to provide proper Client Administration perspective to ensure the best outcomes for our clients.
Sales – Participates in growing the firm by partnering with RPS Sales to bring in new clients. Participation includes but is not limited to attending sales finalist presentations and presenting the value of their role to the prospect. Travel may be required for Sales or Client visits and at times may be with limited notice.
Bachelor degree and 1 year of related work experience, or Associate degree and 3 years related work experience, or High School diploma/equivalent and 5 years related work experience
Demonstrated client and project management skills
Advanced knowledge of T. Rowe Price products and services, the defined contribution business, and ERISA
Demonstrated ability to build trusting relationships with internal and external clients through effective interactions
Demonstrated ability to take ownership of client issues and provide consultative guidance to meet client needs
Puts client needs first and is responsive and timely
Demonstrates flexibility and understanding so service is seamless to clients
Advanced verbal and written communication skills
Effective time management skills and ability to prioritize and meet deadlines
Works well under pressure
Displays strong problem solving and decision making skills
Displays excellent leadership qualities; leads by example
Demonstrated ability to motivate others and work effectively in a team environment
Drives for results pursuing business goals
Ability to travel on relatively short notice
- Qualified 401(k) Administrator (QKA) credential
T. Rowe Price is an Equal Opportunity EmployerT. Rowe Price is an asset management firm focused on delivering global investment management excellence and retirement services that investors can rely on–now, and over the long term.