T. Rowe Price Client Experience Consultant in Owings Mills, Maryland
Our mission as a leading investment management firm is to help our clients achieve their long-term financial goals. We believe our associates are the key to this mission and we are always looking for talented individuals who share our commitment to our client’s success.If you’re looking for challenging work experiences and the ability to learn in a collaborative culture, we invite you to explore the opportunities available at T. Rowe Price.
PRIMARY PURPOSE OF THE POSITION
Enhances client experience and promotes client retention and growth through the effective management of sponsor-related projects including, but not limited to, the development and execution of communications strategies and programs for clients, prospects, and intermediary channels.
Leads or assists with projects and provides direction to associates in shared service groups (e.g., Creative, Legal, Marketing Operations, Marketing Services)to ensure communications programs are sufficiently designed and communicated to our internal and external clients. Works as a consultative partner with our internal customers to define communications needs and then translating those needs into a Creative Brief/Marketing plan for the Creative Team. Interacts with Creative, Legal, and EPO teams to ensure they have the needed information and direction to deliver on the communication project. Works with internal customers to secure buy-in/approval at appropriate points during the life of a project. This includes making presentations and trying to persuade certain outcomes.
Develops and executes client, prospect and intermediary communications including mass marketing mailings and campaigns, legally required and critical communications, conference call and webinar invitations, surveys, and other standardized, periodic, and/or ad hoc communications.
Supports educating internal stakeholders so they can better serve key customers. This includes leading or assisting with the rollout of new products and services to internal and external customers. Develops written and in-person training and meeting materials and coordinates delivery with the trainer/presenter.
College degree and 1 year of related work experience, or Associate degree and 3 years related work experience, or High School diploma/equivalent and 5 years related work experience required
Outstanding verbal and written communication skills
Knowledge of marketing concepts and experience developing both strategic and tactical marketing communications and collateral with an emphasis on electronic channels
Client service oriented
Demonstrated project management and advanced consultative skills
Ability to multitask; manage several different projects of varying scope
Ability to collaborate, gather data and make a decision (quickly if necessary)
Must show enthusiasm and the desire to work with clients
Proficient in PC utilization, especially Microsoft tools, including Excel, Word, and PowerPoint
Comfortable interacting with clients and prospects
Demonstrated ability to look across the organization for creative solutions and ideas to improve current processes and procedures and enhance the engagement of our external and internal clients
Self-motivated and self-directed, though able to work effectively as a team member
Bachelor’s degree in marketing and communications with 5 years in the financial services industry
Previous client facing experience
Experienced project manager
Knowledge of retirement plan industry
T. Rowe Price is an Equal Opportunity EmployerT. Rowe Price is an asset management firm focused on delivering global investment management excellence and retirement services that investors can rely on–now, and over the long term.