VMware CPBU - Engineering Escalation Manager in Palo Alto, California
Manage customer escalations within engineering.
xcellent communication skills (both written and verbal) with strong presentation and facilitation skills.
Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
Proven team player and team builder.
Build strong relationships and drive proactive activities with Global Services organizations at all levels.
Actively drive triage and trouble-shooting efforts on live customer webex sessions, and communicate status to executives.
Lead and drive RCCAs and bring them to closure including future product features and enhancements.
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