VMware CPBU - Engineering Escalation Manager in Palo Alto, California

Responsibilities :

  • Manage customer escalations within engineering.

  • xcellent communication skills (both written and verbal) with strong presentation and facilitation skills.

  • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.

  • Proven team player and team builder.

  • Build strong relationships and drive proactive activities with Global Services organizations at all levels.

  • Actively drive triage and trouble-shooting efforts on live customer webex sessions, and communicate status to executives.

  • Lead and drive RCCAs and bring them to closure including future product features and enhancements.

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.