OSF Healthcare Patient Care Liaison in Peoria, Illinois

Reporting to the Patient Care Manager and according to department standards, functions as a member of the Patient Care Team. In doing so, greets and talks with patients, family members and visitors, assists them with information/services during their stay and performs duties/tasks related to acceptance/transfer of patients on unit, registration or transfer of patients, schedules outpatient examinations/tests, and the like. Assembles and maintains patient charts ensuring documents are filed in charts in a timely manner. May run errands and transport patients for patient care unit staff upon request. The following are general characteristics of this job, although duties may vary slightly by assigned unit or shift. Strong customer service and hospitality skills required.


  • Work requires ability to read, write and communicate effectively at a level generally acquired through completion of a high school education.

  • Work requires up to four weeks on-the-job training and successful completion of the training program in order to learn depart¬ment/unit policies, proce¬dures and work routines; become familiar with medical terminology; learn use of computer system; and become familiar with locations of various departments throughout the Medical Center.

  • Work requires the interpersonal skills necessary to greet and provide information to visitors, answer depart¬ment tele¬phones, and communicate effectively with other members of the Patient Care Team.

  • Work requires analytical ability necessary to prioritize own work load to ensure tasks are completed in a timely manner.

  • Exceptional courtesy, tact, and liaison skills necessary in order to interact with patients, families and visitors.


    Applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, age physical or mental handicap unrelated to ability or an unfavorable discharge from military service.

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Job: *Patient Care Services (Non RN)

Organization: *Nursing

Title: Patient Care Liaison

Location: IL-Peoria

Requisition ID: EME000976