ADP Service Center Representative - Romanian and English speaking in Prague, Czech Republic
Client Service Representative (Romanian and English speaking*_)_*
ABOUT THE COMPANY ADP (Automatic Data Processing) is one of the world's largest providers of business payroll outsourcing solutions. We are a global company with a more than 60-year history of leadership within our industries. Our key business is providing Employer Services where we offer a wide range of human resource, payroll, tax and benefits administration solutions. We assist employers in over 50 countries to pay their employees in the United States, Canada, Europe, South America, Australia and Asia. We serve over approximately 570,000 clients ranging from small, start-up businesses with a handful of employees to large, multinational companies with thousands of employees spanning the globe on 5 continents.
SUMMARY JOB DESCRIPTIONA Client Service Representativewill act as an initial point of contact for managers or/and employees of ADP’s Romanian speaking clients. He/Sheis responsible for providing fast and accurate information or help upon requests coming via phone, email or internal system. Overall service delivery includes: * responding to inquiries on a specific problems with a payroll or/and related issues;*being an administrative support for a payroll team(reporting, preparing analysis, translating documents etc.) The Client Service Representative demonstrates a professional and competent manner.
KEY RESPONSIBILITIES-answers phone calls and inquiry requests,-gathers relevant information and inputs the evidence required IT system,-ensures and oversees that referral information/issue is appropriately forwarded to a relevant service/person,-follows-up with customers on issues that cannot be resolved immediately, -performs other duties as required to meet the customer requirements,
prepares analysis, reports, certificates for the client’s employees
cooperates with team members.
Experience, Skills, Academic
ACADEMIC / COMPETENCIES REQUIRED
__- Minimum of a high school diploma(A-level)
- Romanian – fluent (C1)-English language – fluent (B2)- Czech language – not needed, basic is an advantage- Communication: Speaks and writes clearly and expresses self effectively in Romanian and English- Collaboration:Collaborates with a team to ensure our clients receive excellent service. Expresses positive attitudes. Accomplishes team goals. - Continual Learning: Learns new and basic Payroll, Tax and software related information in both a classroom and in a hands-on environment. Takes basic concepts and apply them to new and more complex situations.- Organizational Awareness: Understands processes and regulations. Utilizes approved policies and procedures, - Customer Focus: Quickly and effectively solves customer problems. Develops trust and credibility with the customer.- Accountability: Holds self accountable to requirements and expectations. Takes full responsibility for results.
- IT: Is familiar with current technology. Demonstrates computer skills including e-mail, MS Office (especially Excel), - Professionalism: Acts openly and honestly with a professional and mature manner.
Requisition #: 91130
Job Title: Service Center Representative - Romanian and English speaking
Country: Czech Republic
Employment Status: Full Time
Job Category: Client Service
Area of Interest: External Client Support
Locations: Czech Republic, Prague