MasterCard Senior Business Leader – Acceptance Channel Experience in Purchase, New York

Who is MasterCard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Senior Business Leader €“ Acceptance Channel Experience

Overview\nThe Global Acceptance and Solutions team is responsible for ensuring merchants of all sizes will continue to play an essential role in the payments ecosystem and in the success of MasterCard. The team will work with Loyalty Solutions, Enterprise Safety and Solutions, Advisors, among others to help MasterCard gain preference, win deals and bring added value to the relationships with merchants. Together with IMK/NAM Merchant and Acceptance Teams, O&T and GP&S around the globe, the team will look beyond current strategies to build our relevance in the marketplace and to expand acceptance to 100 million merchants by 2020. The charter of the group includes navigating new business models, new technologies and new partners that will help MasterCard expand its competitive advantage with merchants and acquirers as well as commercialize and enhance merchant offerings. \n\nThe POI Roadmap and User Experience unit is focused on those two areas: evolution of the Point of Interaction (POI) and merchant experiences in getting established as a MasterCard merchant and in accepting payment. This includes looking at new technologies and new business models at the POI, such as cloud based devices which facilitate switching of transaction different from traditional players.\n\nThe Senior Business Leader €“ Acceptance Channel Experience, will focus on existing merchants and have responsibility for leading efforts to understand merchant acceptance best practices, pain points, and potential solutions. He/she will formulate and drive initiative to enhance merchant acceptance experience, mostly in developed markets, as both consumers and merchants embrace new forms of payments such as contactless, mobile, and omni-channel. \n\nDo you have a solid understanding of the merchant acceptance environment in developed markets, and the various stakeholders in the value chain such as ISOs, ISVs?\nCan you deal with highly fragmented structures in different markets and map out an user experience that is better for most consumers and merchants?\nDo you have a passion to make a difference in people€™s daily lives as they make purchases?\nCan you work in a cross-functional environment with limited support?\nCan you deal with ambiguity, complexity and explain things in simple terms that the novice can understand?\n\nRole\nThe role of the SBL, Acceptance Channel Experience is to: \noUnderstand and assess current acceptance practices around the world and the major variations\noIdentify areas of improvements, assess potential business impacts, and gain agreement with regions/countries on prioritization\noDevise and manage programs to improve acceptance experience, such as more consistent contactless acceptance standards\noIntroduce new rules and standards as appropriate \noBring Product Management Excellence (PME) practices to emerging acceptance methods\noUnderstand the product roadmaps of consumer devices and advise product teams on product designs that takes into consideration merchant acceptance.\noAdvocate for merchants and acquirers/PSPs within Mastercard and communicate how we as a company can better serve the acceptance community\noContribute to Board level strategy \n\nAll About You\nEssential knowledge, skills and experience:\noFamiliarity of acquirer and merchant operations, especially as it relates to payments\noStrong knowledge of the acceptance channel value chain and players \noPrior experience in developing rules or standards\noPrior experience in organizing and managing global programs \noHighly collaborative individual who can manage relationships across multiple functional areas, geographic locations and career levels\nAdditional capabilities include:\noSuperb communications skills.\noAbility to pull parties together and put together programs\noStrong analytical, problem-solving and organizational skills\noStrong leadership skills

Equal Opportunity Employer
Requisition ID: R-42198