MasterCard Senior Business Leader, Global Learning in Purchase, New York

Who is MasterCard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Senior Business Leader, Global Learning


We are looking for the €œnext practice€ learning and development consultant to help us change the way our employees consume, experience and apply learning. The person we are seeking for this job needs to have a demonstrated track record in translating business strategy into innovative learning solutions, designing and leveraging learning and development solutions to drive business performance and employee engagement understanding how to utilize digital, mobile, social and gamified learning technologies in the design of learning and development solutions.


Must be able to look beyond conventional wisdom to create impactful changes and €œnext practices€ in the learning space and serve as a corporate ambassador to advance the brand and reputation agenda for the company.

Primarily responsible for designing, developing and implementing strategic learning programs, experiences and campaigns designed to increase our employee€™s knowledge of our products offerings and product management approach.

Work in close collaboration with GP&S Senior Management, Sales Excellence, Senior Management, Global HR Business Partners and other HR colleagues to co-create and deliver targeted and engaging experiential development programs tied to our Product & Sales strategy business and talent initiatives.


Business Consultant: Advise business executives and HR colleagues on the best learning and development solutions to advance the business and talent agenda for the business he/she supports while also implementing global talent development programs, policies, platforms and campaigns. Understand when business needs and objectives require more comprehensive solutions that fall outside of a talent development solution and leverage organizational design and change management principles to assist the business in identifying the most appropriate solution and/or provider for their issue.

Learning Expert: Translate business strategies and objectives into impactful and innovative learning strategies and plans that drive business performance while also increasing employee engagement, excitement and performance. Leverage their knowledge and experience in learning theories, instructional design, product management and design thinking concepts to co-create consumer oriented learning and development solutions and programs.

Product Manager: Understand the competitive and industry landscape related to workplace trends, learning methodologies, and learning technologies. Design, test, pilot and launch development campaigns and effectively measure and communicate the impact of these programs on business performance objectives, employee learning consumption, employee engagement and employee performance.

Relationship Manager: Establish, manage and enhance the relationship between the business, business unit HRBPs and Global Talent Development by using effective and transparent communications strategies that help €œclients€ anticipate, understand and support the execution of the global talent development agenda. Manage disputes and conflicts between the business, business unit HRBPs and Global Talent Development in a professional manner and deploy conflict resolution techniques to establish €œwin-win€ solutions for all parties.

Corporate Ambassador: Serve as a MasterCard Ambassador in supporting our brand and reputation agenda by leveraging social-media, conferences, awards and events to demonstrate thought leadership, share €œnext practices€ and promote how MasterCard is innovating in the learning and development space.

Team Player: Establish and maintain positive working relationships with Global Talent Development colleagues across the organization. Work in concert with colleagues to co-create, test, and implement programs. Demonstrate a strong commitment to the collective success of the Global Talent Development team and the broader Global HR team.

All About You

Talent Development/OD/HR Experience with increasing responsibilities and expanding scope, ideally gained in a global or technology company

Strong business acumen and demonstrated ability to translate business strategy into talent development strategies

Demonstrated success in consulting to and with the business as a means of activating business strategies through learning solutions

Demonstrated success in inventing, testing and implementing €œnext practice€ talent solutions

Demonstrated ability to facilitate training programs and lead large scale meetings

Adept in coaching and development discussions

Proficient in developing effective learning metrics and deriving meaningful insights from learning data and analytics

Demonstrated use of marketing and communications skills in creating learning campaigns

Strong written and verbal communication skills

Strong external network with other learning professionals, vendors and consultant

Equal Opportunity Employer
Requisition ID: R-41891