PNC Operations Associate in RICHARDSON, Texas


Auto req ID:


HR Job Code:

101007 Operations Assoc

Job Profile:

  • Executes standard, scheduled transactions/processes utilizing standard procedures. May have specific responsibility for specialized product or functional area.

  • Processes and/or reconciles transactions in accordance with established policies and procedures. Partners internally with service partners to route calls, documents or other action items to complete transactions.

  • Ensures the appropriate materials, documentation and capacity are available to complete transactions. Confirms equipment is operational, if applicable.

  • Provides responses and documentation to inquiries and ad hoc requests. Provides feedback on workflow and work received.

  • Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

Position City:


Position Title:

Operations Associate

Line of Business:


Building Location:

TX107 - Dallas Lockbox

Job Type:


Total Hours Per Week:




Job Status:

Full Time


Weekend 8% Differential

Scheduled Days/Hours:

Sat - Tue, 5a-330p

EEO Statement:

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law



Job Preview:

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Required Education and Experience:

Roles at this level typically do not require a university / college degree or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education and experience may be considered.

Job Specific Competencies:

Products and Services - Basic Experience

  • Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.

Standard Operating Procedures - Basic Experience

  • Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.

Effective Communications - Basic Experience

  • Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Accuracy and Attention to Detail - Working Experience

  • Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Managing Multiple Priorities - Basic Experience

  • Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Problem Management Process - Basic Experience

  • Knowledge of and ability to bring a reported problem to successful resolution.

Operational Functions - Basic Experience

  • Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.

Core Competencies:

Manages Risk - Basic Experience

  • Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.

Customer Focus - Basic Experience

  • Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.

Position Overview:

As a Lockbox Operations Associate , you will be a part of PNC's Operations department. PNC’s Lockbox team processes remittance payments and transactions for our clients and customers. Requires the ability to work in a fast paced, time-sensitive and deadline oriented environment. Your days will have steady hours and predictable rhythms to them, as you are guided by standard operating policies and procedures.

The hours of this position will be: Saturday - Tuesday 5am - 3:30pm