Beth Israel Deaconess Medical Center Registered Nurse-Internal Medicine Office in Salem, Massachusetts
Registered Nurse-Internal Medicine Office
Job LocationSalem, Massachusetts
Req ID 17524BR
Department Description: Dr. Gabrielle, Dr. Fenton and Nurse Practitioner Sarah Shadallah are now seeing patients at Salem Family Primary Care, a physician practice affiliated with Beth Israel Deaconess HealthCare and Lawrence General Hospital.Job Location: Salem, NH, MAReq ID: 17524BRJob Summary: Reporting directly to the Regional Practice Manager or Practice Manager and Medical Director. This position is responsible for performing the duties of an office Registered Nurse as well as acting as a clinical resource for the medical practice.
Answers incoming calls from doctors and patients. Triages calls from patients, Doctor to Doctor line and other physician offices. Facilitates urgent and routine appointments as needed and manages prescription refill requests. Responsible for post-surgery follow up calls and appointment scheduling. Answers patient questions and exhibits strong telephone interviewing skills.
Performs duties related to assisting the physician in the care of patients, including scheduling of tests; ordering of supplies, equipment, films and scans; monitoring and following up test results in collaboration with the physician and assisting with in-office procedures. Performs vitals signs, EKG's and medication administration including injections as directed by the physician.
Documents patient file according to APG/BIDHC policy and maintains patient confidentiality at all times.
Serves as a clinical resource for support staff and practice as needed. Assists support staff with issues or patient concerns that require immediate attention or conflict resolution. Provides on-going education and training to others in the practice. Continues to update clinical knowledge and skills though consultation, the review of literature and formal and informal education including CEU's.
Participates in quality improvement initiatives and maintains significant accountability for ensuring patient satisfaction and in assisting others in resolving issues and problems within the clinic.
Performs preventive annual wellness exams for Medicare patients.
Associate's degree required in Nursing. Bachelor's degree preferred in Nursing
License required: Nursing License,Certificate 1 required: Basic Life Support
1-3 years related work experience required.
Local travel throughout Metro Boston requiring a reliable car and valid driver's license.
Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
At least 1-3 years in a clinical setting, preferably primary care. The ability to assume responsibility for the coordination of patient care in an outpatient setting while working as part of a team of both professional and non-professional staff.
Experience with computer systems such as MS Word, Outlook and Excel and with Clinical Computing (CCC).
Outstanding customer service skills. Able to respond in stressful situations with a pleasant demeanor.
Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Age based Competencies:
Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
Physical Nature of the Job:
Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.