CGI Technologies and Solutions, Inc. Medicare Secondary Payer (MSP) Specialist – GHP Call Center - Bilingual (English/Spanish) in San Antonio, Texas

Medicare Secondary Payer (MSP) Specialist – GHP Call Center - Bilingual (English/Spanish)

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Category:Consulting / Business / Functional

City:San Antonio, Texas, United States

Position ID:J0916-1357

Employment Type:Full Time

Position Description:

CGI Federal, a wholly owned subsidiary of CGI and an industry leader in providing overpayment recovery services to healthcare payers throughout the US, is conducting a recruitment campaign in San Antonio, TX. Our objective is to hire a Medicare Secondary Payer (MSP) Specialist – Call Center who will be responsible for providing telephonic support to customers inquiring about an outstanding debt to Medicare. Additionally, there is significant interaction with insurance companies (Group Health Plans) that are identified as being a primary payer to Medicare. To that end, Medicare Secondary Payer (MSP) Specialist – Call Center will be responsible for the following:

Your future duties and responsibilities:

• Under direct supervision, interfaces with employers and Group Health Plans via telephone, written correspondence and fax, to respond to routine inquiries and resolve concerns.

• Use analytical/critical thinking skills to determine the nature of phone calls, appeals, and correspondence, follow Standard Operating Procedures (SOPs) to achieve call/case resolution

• Maintains complete accurate documentation of all customer interactions

• Researches case information by effectively using internal technical tools in response to inquiries including but not limited to, authorizations, payments, defenses and appeals.

• Provide accurate and timely responses to queries

• Escalate queries that are not routine or have special circumstances to supervisors in alignment with prescribed processes

• Perform other duties as required.

• Be available to work a standard shift between the hours of 7am CST – 7pm CST.

Required qualifications to be successful in this role:

To be considered for the role, applicants must have demonstrated successful performance involving the following traits:

• High School Diploma or equivalent required, some undergraduate coursework preferred

• Call Center experience or equivalent experience in managing a high call volume within an office environment required.

• Excellent customer service skills that incorporate courteous call etiquette and professionalism

• Knowledge of HIPAA practices and experience in handling PHI preferred

• Experience working with Claims processing preferred

• Experience with Medicare, medical terminology/processes, and interpreting EOB’s preferred

• Ability to work in a fast-pace environment and adapt quickly to changes in processes and procedures

• Ability to operate a computer and work with PC based software programs is required, basic skills with Microsoft Office Suite of tools including MS Word and Outlook are required, MS Excel is desired

• Ability to multitask in a deadline-driven work environment, using multiple systems at a given time.

• Demonstrates responsiveness and a sense of urgency when dealing with customers.

• Time management skills and ability to adhere to a structured work schedule.

• Willingness to work as an individual and as a team to achieve common goals

• Strong verbal and written communication skills

• Strong analytical and problem-solving skills.

• Preference for candidates fluent in Spanish and English languages (both verbal and written).

What you can expect from us:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.


  • Business Acumen

  • Communication (Oral/Written)

  • Detail-oriented

  • Multi-tasking

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