San Francisco Federal Credit Union Real Estate Loan Processor in San Francisco, California

POSITION: Real Estate Loan Processor

REPORTS TO: Real Estate Services Supervisor


San Francisco Federal Credit Union is seeking a highly motivated individual with a strong attention to detail for this Loan Processor career opportunity.

The Loan Processor is primarily responsible for proactively communicating with clients to obtain the necessary documents and ensuring the client has a clear understanding of the mortgage process. This includes, but is not limited to advising the borrower on their financial status and payment methods. We offer amazing benefits and have competitive compensation plans. Apply NOW!

Position Summary

The Real Estate Loan Processor is responsible for delivering Uncommonly Good Member Experience while processing mortgage loans. This includes all major functions during the loan process including file preparation for underwriting submission, document gathering, and data input into the LOS from loan origination through post-closing quality control. The Real Estate Loan Processor provides assistance in document preparation, tracking and scanning, and communicates on loan status to members, vendors, and any parties involved with the transaction. He/she will support the funder and be the backup for the Support Specialist.

All employees of San Francisco Federal Credit Union(SFFedCU) are proactive, results driven and fully committed to the Credit Union’s mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations of member, team and community experiences. They are enthusiastic and willing ambassadors of the Credit Union through participation in Community development projects and initiatives. Employees are also encouraged to participate in other community development events which do not necessarily promote awareness of SFFedCU.

Essential Functions and Responsibilities

• Demonstrates personal accountability by consistently delivering Uncommonly Good internal and external member experience • Actively collaborates with Real Estate Services Manager in conducting monthly Individual Dialogs • Demonstrates personal accountability and initiative by always following up with members on status of loan files • Meets deadlines in timely completion of self-assessments for each semi-annual review period • Utilizes professional and friendly communication with members, third parties and outside vendors, as appropriate • Partners and collaborates with the SF Mayor’s Office of Housing for transactions utilizing MOHCD programs • Displays personal accountability and results orientation by always ensuring timely ordering and accuracy of all loan documents such as credit reports, flood certificates, preliminary title reports, and appraisal reports; and consistently ensuring timely and accurate filing preparation and submission to Underwriting • Displays a sense of urgency in accurately inputting loan data into E3; and when filing and scanning required documents into designated folders • Takes initiative by always maintaining tracking information for post-closing documents; and consistently tracking and following up with title companies on title policies • Displays high energy and engagement in training RE Support Specialist on insurance tracking and demand of payoffs • Demonstrates personal accountability by verifying HMDA data for input accuracy on E3 reports; and always monitors mortgage payment GL for daily branch feeds for online banking • Takes initiative by backing up the Support Specialists, as necessary • Displays a sense of urgency in consistently updating internal daily rate sheet; and prepares files for re-conveyances and closes out paid off mortgage sweep accounts • Participates in Business Development by partaking in CommunityShare events • Performs other duties as assigned

Knowledge Skills and Abilities

• Must possess basic knowledge of credit union real estate loan policies, procedures and credit union lending practices • Maintain good working knowledge of and compliance with the requirements of the Bank Secrecy Act • Must possess excellent organizational, verbal and written communication skills with demonstrated ability to communicate professionally • Ability to follow and process specific instructions and directives • Ability to provide prompt and professional service to internal and external members • Must possess excellent decision making skills, good judgment, be proactive, be solution-oriented and have the ability adjust to a fast pace and challenging environment • Energetic, forward-thinking and creative individual with high standards and an appropriate professional image • Effective interpersonal skills and ability to work with staff and members in a professional, approachable, and positive manner • Ability to effectively participate in team environment as well as must be able to work independently • Ability to demonstrate commitment to self-improvement by taking the initiative of learning new skills, systems and procedures as well as taking advantage of the continuous education opportunities within and outside of the credit union • Computer literate and proficient in MS Office: Word, Excel, and Outlook

Background education and experience

• An Associate of Arts degree preferred or equivalent; and a minimum of two (2) years of experience with real estate loan processing with knowledge in consumer lending and new accounts process • A minimum of one (1) year of experience working with credit unions or like financial institutions • Notary Public, a plus

Physical requirements, reasonable accommodation and work environment

All reasonable accommodations will be made to ensure a safe and functioning working environment for those individuals who will require such accommodations

• Ability to move within an office complex environment • Ability to write by hand and use keyboard and mouse extensively to perform office functions • Ability to communicate by speech and hearing continuously • Visual acuity needed for detail work and computer use • Ability to occasionally stand, kneel, crouch, bend, stoop, sit, walk, twist, turn and reach with hands and arms • Ability to occasionally lift up to fifty (50) pounds (supplies or equipment) • Work environment is indoors; majority of the time is spent sitting at a desk

EEO Statement

SFFedCU does not discriminate in employment opportunities or practices on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition including genetic characteristics, veteran or military status, sexual orientation, gender expression, or any other characteristic protected by law. This provision also includes the perception that anyone has any of the above characteristics, or is associated with a person who has or is perceived as having any one of these characteristics. All such discrimination is unlawful.

DISCLAIMER* This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. All employees are to maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers, and management.