Veterans Affairs, Veterans Health Administration RN - Primary Care in San Francisco, California

Veterans Affairs, Veterans Health Administration
3 vacancies in the following location:
  • San Francisco, CA
Work Schedule is Full Time - Permanent

Opened Friday 10/7/2016 (14 day(s) ago)

** Closes Tuesday 10/25/2016 (4 day(s) away)

Job Overview

The RN Care Manager is a member of the Patient Aligned Care Team (PACT) that includes a physician, registered nurse, LVN and medical support assistant. Together this team works to provide comprehensive, health maintenance services to Veterans by executing the patient-centered care plan. The RN Care/Staff Nurse is responsible for collaborating with services at VA and externally to facilitate care transition and provide excellent patient care outcomes.

The practice area for the RN Care Manager is within the primary care/infectious disease and women's health care clinics.

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The San Francisco VA Medical Center is located on the historic site of Fort Miley. This beautiful, historic site overlooks the San Francisco Bay and Golden Gate Bridge. Our Medical Center serves Veterans within the Bay area and community based outpatient clinics in Santa Rosa, Eureka, Ukiah, Clearlake, San Bruno and downtown San Francisco. We have a long history of cutting-edge research and innovative medical programs.

We are looking for educated, compassionate, energetic nurses to provide exceptional care to our nations Veterans. Our nurses have a voice in guiding practice and feel good about their jobs. VA offers generous paid time off and a variety of flexible schedule and benefit opportunities. If you feel you have what it takes to take nursing to the next level, consider a career with VA.

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.


The RN Care manager coordinates the care provided by the outpatient clinics. The duties of this position include, but are not limited to:

  • Assist the provider in managing a panel of patients and proactively reaching out to "high risk" patients
  • Perform both face-to-face and telephone triage for Veterans
  • Work with team to manage patient workload in a timely manner
  • Assist with care coordination for patients transitioning from or to community facilities, specialty services and home care services.
  • Coordinating tests, arranging accommodations for Veterans travelling to appointments, assisting with travel arrangements
  • Assist physicians with procedures, patient schedules, medication administration
  • Provide health education and recommendations based on the patient plan of care
  • Provide ongoing wound care for patients as needed
  • Collaborate with team members to manage patient needs
  • Participation in unit-level improvement activities

The RN Care Manager reports directly to the Nurse Manager, Medical Practice.

Work Schedule:Monday thru Friday, 7am-3:30pm 8am-4:30pm or 10:30am-7pm. Saturday hours from 8am-Noon may be required to cover Veteran care needs

Title/#: 662-000000

Travel Required
  • Not Required
Relocation Authorized
  • No
Job Requirements
Key Requirements
  • Must pass pre-employment examination.
  • Designated and/or Random Drug Testing required.
  • Background and/or Security Investigation required.
  • Must be proficient in written and spoken English.
  • Selective Service Registration is required for males born after 12/31/1959.


  • U.S. citizenship. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Graduate of a school of professional nursing approved by the appropriate State-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE). In cases of graduates of foreign schools of professional nursing, possession of current, full, active and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing.
  • The completion of coursework equivalent to a nursing degree in a MSN Bridge Program that qualifies for professional nursing registration constitutes the completion of an approved course of study of professional nursing. Students should submit the certificate of professional nursing to sit for the NCLEX to the VA along with a copy of the MSN transcript. (Reference VA Handbook 5005, Appendix G6)
  • Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia. *Grade Determinations: *The following criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade:

  • Nurse I Level I - An Associate Degree (ADN) or Diploma in Nursing, with no additional nursing practice/experience required.

  • Nurse I Level II - An ADN or Diploma in Nursing and approximately 1 year of nursing practice/experience; OR an ADN or Diploma in Nursing and a bachelor's degree in a related field with no additional nursing practice/experience; OR a Bachelor’s of Science in Nursing (BSN) with no additional nursing practice/experience.
  • Nurse I Level III - An ADN or Diploma in Nursing and approximately 2-3 years of nursing practice/experience; OR an ADN or Diploma in Nursing and a Bachelor’s degree in a related field and approximately 1-2 years of nursing practice/experience; OR a BSN with approximately 1-2 years of nursing practice/experience; ORa Master's degree in nursing (MSN) or related field with a BSN and no additional nursing practice/experience.
  • Nurse II - A BSN with approximately 2-3 years of nursing practice/experience; OR ADN or Diploma in Nursing and a Bachelor’s degree in a related field and approximately 2-3 year’s of nursing practice/experience; OR a Master's degree in nursing or related field with a BSN and approximately 1-2 year’s of nursing practice/experience; ORa Doctoral degree in nursing or meets basic requirements for appointment and has doctoral degree in a related field with no additional nursing practice/experience required.
  • Nurse III - Master's degree in nursing or related field with BSN and approximately 2-3 year’s of nursing practice/experience; OR a Doctoral degree in nursing or related field and approximately 2-3 year’s of nursing practice/experience.

Preferred Experience:

  • BSN preferred
  • 2-3 years of recent Primary Care, Urgent care or Acute care nursing experience
  • Knowledge of community resources
  • Knowledge of the medical home model for primary care Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

*Physical Requirements: This position requires visual acuity, keen hearing, clear, distinctive speech and manual dexterity. There may be long periods of continued walking, standing, stooping, sitting, bending, pulling, and pushing. Transferring patients and objects may be required. The RN Care Manager may be exposed to infected patients and contaminated materials and may be required to don protective clothing in isolation situations or for procedures. The RN Care Manager may occasionally be exposed to patients who are combative secondary to delirium, dementia and/or psychiatric disorders. This position potentially requires flexibility in schedule and assignments to meet Veteran care needs. *

Security Clearance

Not Applicable

Additional Information
What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status.” For a more detailed update of your status, click on “more information.” Information regarding applicant notification points can be found in the USAJobs Resource Center.


VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:

Other Information

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

Salary Range: $84,501.00 to $135,844.00 / Per Year

Series & Grade: VN-0610-00/00

Promotion Potential: 00

Supervisory Status: No

Who May Apply: United States Citizens

Control Number: 452836000

Job Announcement Number: NQ-17-JAM-1820909-BU