Stanley Black and Decker Customer Monitoring Spec I - Part Time in Santa Ana, California
JOB SUMMARY Reads and records coded signals received in the Monitoring Center from integrated alarm signaling system by accurately interpreting incoming subscriber equipment signals and responding in the appropriate manner which is consistent with company policies and procedures. Performs duties in accordance with Stanley CSS’ (Now with Sonitrol) established Core Values and Mission Statement.
ESSENTIAL DUTIES AND RESPONSIBILITIES 1) Interprets coded audible or visible signals received on alarm signal board from subscriber’s premises that indicate opening and closing of protected premises, unlawful intrusions, or fire, etc. 2) Dispatches to the proper public safety agency when necessary after receiving an alarm. 3) Insures that complete and accurate information is entered in the console log as well as on Dispatch and Incident Reports. 4) Answers the phone promptly and courteously by limiting the response to three rings and assisting the customer immediately with any help they may require. 5) Completes a service ticket when a system is malfunctioning and ensures that all pertinent information is entered accurately. 6) Maintains the operator log with all the necessary information that occurs during the shift. 7) Prepares daily alarm activity and subscriber service reports in a timely manner and runs end of shift reports to ensure that the next shift is properly informed of possible problems. 8) Performs additional duties as directed or assigned.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements include: a high school diploma or general education degree (GED), previous customer service or dispatching experience, excellent verbal communication skills and clearly understood written communication skills. Must also have basic computer and typing proficiency, be able to hear and distinguish different sounds on audio surveillance systems, have a good work ethic, be available to work weekends, holidays, and overtime as necessary and have the ability to distinguish different colors. Must have a clean criminal background and the ability to maintain a strong attendance record and positive attitude. Must be able to sit at work station for extended periods of time. Candidates must be able to distinguish between red and green and must be able to hear at threshold levels or 45dB and 35dB for the frequencies of 3000 Hz and 6000Hz respectively.
This is a Part-Time position, 16 hours per week/4 days per week, 7:30pm – 11:30pm, no benefits included, must be able to work weekends and holidays as needed. *Shifts/hours worked are subject to change per business needs.*
EQUIPMENT USED To successfully perform the essential duties an individual must be able to operate a computer, telephone and telephone headset, fax machine, and copier.
WORK ENVIRONMENT Workstation in the Monitoring Center that accommodates the work environment characteristics that each employee encounters while performing the essential functions of this job.
Requisition Number: 42222BR
Title: Customer Monitoring Spec I - Part Time
Business: US - SSS - CSS
State / Country / Province: California
City: Santa Ana
No. of Positions: 1
EEO Statement: All qualified applicants that apply for Stanley Black & Decker will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability or protected veteran status.