Catholic Community Services Housing Case Manager - Coordinated Entry - Seattle & Bellevue in Seattle, Washington

Housing Case Manager - Coordinated Entry - Seattle & Bellevue

Job ID 2016-2053

# of Openings 1

Job Locations US-WA-Seattle


Posted Date 10/18/2016

Category Social Services/Direct Client Services

Min USD $17.92/Hr.


Coordinated Entry for All (CEA) offers an organized, efficient approach to providing homeless households, including young adults, single adults, families with children and veterans, with services and housing by creating streamlined linkages to programs and matching families’ needs to providers’ strengths and capacity. The Housing Case Manager position has three core components including assessment, housing navigation, and diversion. This position will be split between both Seattle and Bellevue work sites.


All clients served through this position will be experiencing a housing crisis and many will not be connected to any other service providers. This position will accept household appointments and walk-in clients, of any household type and offer alternative off-site access (mobile assessment, etc.). Discuss diversion options, and where appropriate, referrals to diversion services. Provide household assessment using CEA Housing Triage Tool to determine type of housing referral likely based on vulnerability score. Discuss next steps with household and what to expect based on current housing placement by vulnerability score. Facilitate identification of household strengths and needs, and referrals to other mainstream services, notably employment and education to increase household income.


Housing Navigators will provide housing navigation services to ensure clients are supported in gathering documentation needed for housing screening. Assistance may include assisting with obtaining ID, homeless history, documentation of disability and other required documents for housing.


Diversion conversations are strengths based conversations held with every household to explore if the household as any safe alternatives to entering the homeless system. If a household identifies a strategy the Housing Navigator will work with the household to achieve this outcome. Strategies to resolved the housing crisis could include negotiating and paying housing debt, paying deposits and rent, negotiating with family members or friends to allow the person to stay with them and assisting with travel to family or friends out of the area.

This is a full-time position with a compensation range of $17.92 - $19.94 per hour DOE with an exceptional benefits package including medical, dental, vision, life, LTD and generous PTO.While housed at the Randolph Cater Center in the Central District, this position will require travel throughout King County. Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors.


Direct Service:

  1. Meet with families experiencing homelessness to conduct a housing assessment using the ViSPDAT tool.

  2. Employ crisis management skills to respond the household’s immediate crisis as needed.

  3. Conduct diversion conversations to explore safe alternative to entering the homeless system during all assessments.

  4. Implement diversion case plan or referral when diversion is possible.

  5. Maintain a caseload of between 7 and 12 household exploring diversion or needing navigation assistance.

  6. Conduct assessments with an average of 10 new households each week.

  7. Ensure assessment barriers (i.e. translation services, transportation issues) are effectively addressed.

  8. Assist households to gather supporting documentation required for housing applications.

  9. Provide ministry of presence to client households.

Data and Standards:

  1. Input data into the local HMIS and other data entry systems. The HMIS Database is currently operated by Bitfocus, this is a large, complex database that requires a very high level of attention to detail and comfort working with data systems.

  2. Ensure client records are kept in accordance with agency standards with all necessary documents both scanned into the database as well as paper copies retained in the file.

  3. Ensure that clients are giving informed consent to have the personal identifying information included in HMIS, this includes having a discussion of both the benefits and risks of HMIS.

  4. Maintain confidentiality practices for all interactions with clients, other agencies and with data entry into HMIS.

General Responsibilities:

  1. Adhere to confidentiality guidelines and respect family privacy.

  2. Ensure household voice is represented in housing assessment and referral processes.

  3. Maintain accurate record of hours worked and submit timesheets on schedule.

  4. Attend required trainings as scheduled.

  5. Participate in staff and supervisory meetings as required.

  6. Participate in agency advocacy on behalf of the people we serve.

  7. Contribute to and support a positive, team-oriented, culturally diverse work environment.

  8. Perform other job-related duties as assigned.



  1. 2 years’ experience working with households experiencing homelessness.

  2. Understanding of issues homeless families often face, including alcohol and drug abuse, mental illness, domestic violence, and long-term homelessness.

  3. Understanding of barriers for homeless immigrant and refugee families.

  4. Excellent written and oral communication skills.

  5. Excellent computer skills, with ability to maintain complex client records.

  6. Applicant must successfully pass required background checks prior to an offer of employment.

  7. Ability to work independently in addition to working as a member of a team.

  8. Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.

  9. Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.


  1. 4 years’ experience working with households experiencing homelessness.

  2. Fluency in second language that is spoken by a substantial number of King County Families

  3. At least one year of experience in direct provision of social services, preferably with homeless families.

  4. Proficiency in Microsoft Office Suite and HMIS.


  1. A combination of education/training, and documented knowledge/skills and experience may in some cases substitute for the BA requirement.

JOB CONDITIONS: This position requires the employee to work in an environment where there is a high level of pressure to place household in shelter quickly; there may be times when working conditions include interruptions and interactions with individuals who are angry/upset and/or dealing with mental health and substance abuse issues. Extensive use of telephones, computers and related office equipment will be required. Travel between assessment offices will be required and access to reliable transportation is required. The position will require some weekend and evening hours. This position is a mobile position and will work from multiple sites in East King County.