CenturyLink Sales and Care Representative in Shreveport, Louisiana

CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.

At CenturyLink, unlike everyone else, we want to hire the best, most highly competitive, top performing sales people, who are a joy to work with, and use their persuasive, confident nature to far exceed sales expectations. You will love it here!

What we are looking for:

You should have a passion for resolving our residential customers’ issues and for ensuring that our products and services meet – and exceed - their needs. Limiting yourself to just fielding incoming calls would be unimaginable for this customer facing role. We hope that you are comfortable doing everything from listening to customers, identifying resolution of their issues, offering new products and services, and ensuring we ultimately have “highly delighted” customers. You will then, more than likely, trigger bonus accelerators, and maximize your target sales incentives – qualifying you for the “Center of Excellence” selected group, with an all expense paid vacation for two to an exclusive resort.

What we offer:

  • An ever changing, challenging, and rewarding sales environment


  • You are hired as a full time, benefits eligible CenturyLink employee with benefits effective on the 31st day after date of hire

  • A comprehensive portfolio of benefits is offered to you and your family (medical, dental, vision, 401(k) match, life insurance, etc)

  • You can enjoy a robust wellness program promoting a healthy lifestyle and providing you financial as well as emotional assistance

  • You can tap into tuition assistance after one year of tenure

  • If you are available, overtime pay is offered when available

  • Wholesome compensation package – consisting of base pay, plus UNCAPPED sales incentive pay

What you need to succeed in this role:

Required Skills and Abilities:

Successful completion of two (2) assessments is required for consideration in this role. You will be sent emails with the links upon completion of your application. Assessments need to be completed as soon as possible so next steps can be considered

  • Ability to meet and exceed monthly sales quota.

  • Quality oral and written communications skills

  • Strong customer focus

  • Excellent punctuality and work attendance history

  • Proficient in utilizing multiple computer applications and databases

  • Experience in an inbound or outbound call center

  • Ability to handle a high volume of phone calls in a structured environment

  • Must be flexible to work various shifts, including Saturdays, evenings and holidays as necessary. Your schedule is published well in advance so you can balance work-family life

  • Computer literacy

  • Positive attitude with a sales mindset

Preferred Qualifications:

  • Prior sales experience in a customer-facing environment or commissioned based position

  • Experience in an in-bound call center environment

  • Six or more months of customer service experience

Inbound Sales Representative Job Description

The Inbound Sales Representative is a consultative professional sales position. Agents in this position are responsible for the sale of residential cable, internet, home phone, and home management services. This professional is responsible for learning a customer’s household needs and making recommendations while providing extraordinary customer service and maximizing revenue for CenturyLink

Alternate Location: Shreveport

Requisition # : 113213

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.