Sensata Technologies, Inc. Shared Service Center Manager in Sofia, Bulgaria
The Shared Services Manager is responsible for managing all aspects of the Global Shared Services Department of Finance while also coordinating the European shared service functions in the region. This individual will responsible for defining standards for the department while ensuring that day-to-day responsibilities of the team are met. The position will also directs and lead the strengthening of processes, compliance controls and metrics to increase the performance of the SSC team and be the administrative leader of the global Shared Service support team based in Sofia.
Required personal and professional skills:
Masters Degree Preferred in Engineering, Business, Sourcing, Finance or Economics
Excellent team player with leadership, drive and strong communication skills.
Strong knowledge of Microsoft Office, SharePoint
Result oriented self-starter, willing to work in a demanding environment
Additional qualities desired include:
10 years of experience in Customer Service in a multinational company working with international team Self motivated individual highly driven for results
Should have working experience in Oracle ERP
Strong problem solving and analytical skills. Six Sigma / Lean practical experience.
Ability to influence (and withstand influence) at high levels cross functionally and customers, communicate effectively and be an agent for change.
Understanding of manufacturing processes and inventory management principles. Analytical disposition; financial P&L skills.
Proven capabilities to develop and maintain high-level relationships with management, customers, and business partners.
Main purpose of the job :
Manage a service based team whose primary goals are to deliver competitive services and exceed customers expectations. Increase the number of internal customers served, leveraging teams expertise through superior delivery performance.
Main duties and responsibilities :
Drive SSC Performance in terms of Quality, Speed, Cost and Continuous Improvements. Deliver on Mergers & Acquisitions transactions. Attract and maintain customers.
Accountable for the shared Service Center performance - ensures all business activities are performed and delivered in a timely and quality manner;
Lean and digitize back office shared services to drive cost synergies and analysis based decisions throughout the organization.
Develop a sustainable cost based group, processes and tools to achieve predictable delivery and service excellence that can survive off its own cash flow and has significant equity holding in acquisitions.
Key to the role is the ability to work closely with internal customers and stakeholders to align activities to priorities.
This position will also leverage, monitor and help develop meaningful metrics to secure predictability and plan for growth.
Accountable for recruitment, training, development and performance management of the employees and the proper and effective execution of all processes and procedures in order to guarantee timely and quality service delivery, high customer satisfaction, operational efficiency and cost-effective management of the resources.
Manages the budget and the costs of the Shared Services Center; Responsible for the business growth and execution of the Shared Services Center;
In cooperation with global teams, participate in a disciplined business process to effectively plan and execute improvement projects
Championing change, responsible for ongoing continuous improvement to all relevant business processes and aligning technologies
Develop proper company culture within the teams, ensuring effective communication to the team members and within the teams;
Resource planning - ensures appropriate capacity is available in terms of space, infrastructure and resources, responsible for staffing and recruitment
Our employees are the reason we have been successful in the past and the reason we will be successful in the future. Employees skills, talents and work ethic have defined the business and will shape our collective future.
Our Vision is to be:
A world leader and early innovator in mission-critical sensors and electrical protection
Satisfying the worlds growing need for safety, energy efficiency and a clean environment
A partner, employer, and neighbor of choice.
NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type FIND JOBS in the Workday search bar.