Washington State DSHS Developmental Disabilities Case/Resource Manager - Spokane in Spokane, Washington


The Department of Social and Health Services (DSHS), Developmental Disabilities Administration (DDA), is seeking to hire a Mental Health Case Resource Manager to join our team in Spokane.

The working title for this position is Mental Health Case Resource Manager. You will provide an advanced level of social services and specialized case and/or resource management for people with developmental disabilities and their families. You would be responsible for providing services to dual diagnosed clients, some of which are on the community protection program. If you have a strong knowledge of mental health symptoms, and systems, as well as all aspects of the community protection program you are the employee we are looking for.

We are recruiting for a permanent position in the Spokane office with core hours from 8:00 am-5:00 pm, Monday through Friday with Saturday and Sunday as days off.

The ideal candidate will be organized, technologically savvy, self-motivated, intuitive, and have communication skills to coordinate supports in a fast-paced environment. You will work collaboratively and directly with the clients providing advanced level of social services. Every day you are an active member in supporting the people you serve.

About the Developmental Disabilities Administration

The Administration offers a continuum of supports through a safe, high-quality array of home, employment, community and facility-based residential services on a $1.08 billion annual budget. We promote individual worth, self-respect and dignity such that each individual is valued as a contributing member of the community.

About DSHS

DSHS values honesty, integrity, open communication and the pursuit of excellence. We work with those we serve to transform lives by providing behavioral health and developmental disability services, aging and long-term care and child and family support, juvenile rehabilitation, and food and cash assistance to those working toward self-sufficiency.

Our 17,000 professional, employees come to work each day ready to make a difference as they support and assist more than 2.5 million of Washington's most vulnerable residents.

*Benefits *

Come enjoy a rewarding career with impressive benefits designed to help you maintain a comfortable lifestyle for you and your family. See the Benefits Tab for more details. Benefits apply to Full Time and most Part Time associates. Benefits may include:

Major Medical

  • Dental

  • Vision

  • Flexible Spending Account

  • Long-term Disability

  • Retirement and other savings plan options

  • Life Insurance

  • Paid Vacation & Holidays

See the Benefits tab for more details. Benefits apply to full-time and most part-time employees.


Major duties include but are not limited to:

  • Identify support needs of clients of Developmental Disabilities Administration (DDA) and plan for and authorize payment for appropriate services.
  • Schedule and conduct face to face home visits with clients and families.
  • Complete and revise client assessments and service plans in CARE within established time lines as required for caseload and according to WAC, and send appropriate notices to client and representatives.
  • Identify clients or families in crisis and make emergent referrals as needed to appropriate authorities, department/division services, or local community resources.
  • Respond to emergencies, extraordinary incidents or work tasks that require employee response.
  • Assist support agencies and individuals in understanding and meeting the special needs of dually diagnosed clients, working with the mental health agencies and planning for crisis supports.
  • Based on assessed needs, refer individuals to appropriate DDA services, other department services, and community programs/resources.
  • Work with families and community members to advocate on behalf of clients.
  • Work with mental health team to assist other Case Resource Managers to complete necessary work and provide additional supports for dually diagnosed individuals.
  • Follow up on mental health team concerns with support agencies to improve quality of service.
  • Work with DDA Mental Health team members, central office program managers and community partners to support management of the resources of the Division. Documentation:

  • Establish and maintain complete and accurate case files.

  • Complete service authorizations (e.g. ProviderOne).
  • Document all client activity in the service episode record (SER) in CMIS. Identify serious and emergent incidents and report using established reporting system per division policy.
  • Complete Planned Action Notices, policy exception requests, and documents that require higher level approval in a timely manner.
  • Complete and follow up on Incident Reports per department/division policy and procedures. Communication and Collaboration:

  • Respond to voice mail and email messages as soon as possible per established policy.

  • Ensure phone and desk coverage for the team on appointed days.
  • Represent DDA and participate in community and agency meetings as required, demonstrating cooperative, professional communication skills.
  • Attend team meetings, trainings, conferences, and workshops as required.
  • Travel as required. Qualifications

Required Education, Experience, Skills and Abilities:

A Bachelor's degree in social sciences, social services, human services, behavioral sciences or an allied field.


At least Two (2) years of experience providing social services to people with developmental disabilities.

Graduate training in social science, social services, human services, behavioral sciences or an allied field will substitute, year for year, for one year of the experience providing social services to people with developmental disabilities.


One year experience as a Developmental Disabilities Case/Resource Manager Trainee within Washington State employment.

The preferred candidate will have at least one year experience providing services to individuals with psychiatric illness and concurrent developmental or intellectual disability.

A degree in Social Work must be from an educational program by the Council on Social Work

**Key Required Skills and Abilities:

  • Identify support needs and plan for appropriate services for person with developmental disabilities.
  • Identify and assess social dynamics between clients and families and/or other relationships.
  • Identify and notify appropriate entities of dangerous or potentially dangerous situations for clients and/or co-workers.
  • Working knowledge of the DDA residential and county service guidelines.
  • Collaborate with co-workers, other agencies, and professionals to meet assessed client needs.
  • Knowledge of co-occurring disorders, mental health systems and intellectual disabilities.
  • Knowledge of Developmental Disabilities RCWs, WACs, and policies/procedures pertaining to duties of position.

To be considered for this position, please do the following:

  • Attach a Transcript to your application.
  • If you have a foreign degree you must attach the US equivalency.
  • Attach letter of interest describing how your experience, training and education make you a viable and competitive candidate for this position.
  • Three professional references, with current contact information. For questions about the application process, please contact: Lynette Ryder at (360) 829-4956 or at lynette.ryder@dshs.wa.gov referencing 08873.

Supplemental Information

Some jobs may require full criminal background check. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social & Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 829-4956. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Job Type: Full Time - Permanent

Job Number: 2016-08873 SA76

Department: Dept. of Social and Health Services

Closing: 10/25/2016 11:59 PM Pacific

Agency: State of Washington

Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504.

Website: http://www.careers.wa.gov

Salary: $3,627.00 - $4,762.00 Monthly

Location: Spokane County – Spokane, WA