Washington State DSHS DDA Case Resource Manager in Sunnyside, Washington


The Department of Social and Health Services' Developmental Disabilities Administration (DDA), is recruiting for a Developmental Disabilities Case Resource Manager to join our team at the Sunnyside Outstation.

People with developmental disabilities and their families are valued citizens of the state of Washington. Within the Department of Social and Health Services, the Developmental Disabilities Administration (DDA) strives to develop and implement public policies that will promote individual worth, self-respect, and dignity such that each individual is valued as a contributing member of the community.

Your role within the organization

The Sunnyside Outstation office is currently recruiting for a Developmental Disabilities Case/Resource Manager to provide supports to the clients we serve by providing advanced level social services and specialized case and/or resource management for persons with developmental disabilities and their families. Travel is required as a routine part of the work and may be as often as daily.

Developmental Disabilities Administration (DDA), this Case Resource Manager (CRM) position provides advanced level of social services and specialized case and/or resource management for people with developmental disabilities and their families. The position adheres to federal and state laws and regulations and department/division policies and procedures governing work tasks.

The successful candidate will be a fast learner, technologically savvy, detail oriented, flexible and will be perceived as a professional in the community and must have people skills and the ability to coordinate supports in a fast-paced environment.


Key responsibilities include

  • Identify support needs of clients of the Developmental Disabilities Administration (DDA) and plan for and authorize payment for appropriate services. Schedule and conduct face to face home visits with clients and families.
  • Complete and revise client assessments and service plans in CARE within established timelines as required for caseload and according to WAC, and send appropriate notices to client and representative. Review and monitor client plans, reports, and client progress.
  • Request Exceptions to Rule (ETRs) and prior approvals per requirements. Testify at administrative hearings as needed. Complete service authorizations and input before services begin to ensure timely provider payments. (Provider One payment system)
  • Based on assessed needs, refer individuals to appropriate DDA services, other department services, and community programs/resources. Work with families and community members to advocate on behalf of clients. Collaborate with other agencies and professionals to support clients. Identify clients or families in crisis and make emergent referrals as needed to appropriate authorities, department/division services, or local community resources.
  • Establish and maintain complete and accurate case files. Document all client activity in the service episode records in case files. Complete Planned Action Notices, policy exception request, and documents that require higher level approval in a timely manner. Complete Incident Reports per department/administration policy and procedures.
  • Other duties as assigned. Qualifications

Required Education, Experience, Skills and Abilities:

A Bachelor's degree in social sciences, social services, human services, behavioral sciences or an allied field.


At least two (2) years of experience providing social services to people with developmental disabilities.

Graduate training in social science, social services, human services, behavioral sciences or an allied field will substitute, year for year, for one year of the experience providing social services to people with intellectual disabilities.


One year experience as a Developmental Disabilities Case/Resource Manager Trainee within Washington State employment.

Core Key Required Skills and Abilities

  • Identify support needs and plan for appropriate serves for person with developmental disabilities;
  • Identify and assess social dynamics between clients and families and/or other relationships;
  • Identify and notify appropriate entities of dangerous or potentially dangerous situations for clients and/or co-workers;
  • Collaborate with co-workers, other agencies and professionals to meet assessed client needs;
  • Possess a high degree of communication skills (listen, observe, communicate, interview, understand, confront, engage in problem solving, and resolve conflict);
  • Organize the work environment and prioritize work assignments;
  • Abe to multi-task in a fast-paced work environment.
  • Collaborate with co-workers, other agencies, and professionals to meet assessed client needs;
  • Possess basic computer skills, including use of email, basic software, system applications and internet access;
  • Willing and able to travel as required.

Supplemental Information

How to Apply

Visit* www.careers.wa.gov* to submit a complete application including answering all of the supplemental questions and attaching requested documents.

To be considered for this position, you will need to do the following. If you do not attach, your application MAY be disqualified:

  • A letter of interest describing how your experience, training and education make you a viable and competitive candidate for this position.
  • Three professional references, with current contact information.
  • Proof of Education - MUST attach a legible transcript attached to your application. Transcripts MUST be attached and labeled as a separate document. The transcripts MUST reflect the degree you wish to be considered. Applications that do not have a legible transcript identified and **attached (in the "attachments" section) will be disqualified from further consideration for this posting.

Other Information:

We offer generous benefits, including medical, dental, vision, retirement and deferred compensation plans, life insurance and paid vacation and holidays. See the Benefits Tab for more details.

Some jobs may require full criminal background check. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social & Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Staffing Specialist at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

If you have questions on the requisition #09764, please contact Sharon Sterling at (360) 725-5861 or via email Sharon.sterling@dshs.wa.gov.

Job Type: Full Time - Permanent

Job Number: 2016-09764 YG88

Department: Dept. of Social and Health Services

Agency: State of Washington

Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504.

Website: http://www.careers.wa.gov

Salary: $3,627.00 - $4,762.00 Monthly

Location: Yakima County – Sunnyside, WA